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Support Workers

4 months ago

Redruth, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Support Workers - HTT/Crisis hub/helpline**:
**Band 4**:
**Main area**
- Home Treatment Team / Crisis Hub / Mental Health Helpline
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 201-23-495**Site**
- Longreach Hospital
- **Town**
- Redruth
- **Salary**
- £23,949 - £26,282 Per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
Are you looking for a new challenge, are caring and compassionate and have a passion to help others or simply fancy a fresh start, then we need people who share our values and vision to join us as Support Workers working in our Home Treatment Team and newly commissioned Crisis Hub and Mental Health Helpline.

Cornwall recognises our Home Treatment and Crisis service provision as a pivotal part of the acute care pathway for people with acute mental health difficulties, and is investing substantially in them to improve care. Your experience and enthusiasm could be just what we need to expand our teams.

The team triages mental health crisis calls and referrals, providing interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.

This role will rotate between working in Home Treatment Team, the Crisis Hub, and helpline.

This an exciting time to join the team as we continue to grow and develop to deliver a high quality mental health response to people in crisis. We are forward thinking and innovative team and are presently working towards HTAs accreditation

You will be working in either Home Treatment Team, the Crisis Hub, on the 24 hour helpline.

**Main duties of the job**:
You will ensure effective communication between shifts and with other parts of the service and other agencies including GP’s.
- You will communicate and relate with a range of employees of the Trust, visitors, service users, carers, students, members of the public and other agencies with a professional and sensitive approach using a variety of communication and customer service methods - at all times maintaining professional boundaries.
- You will receive phone calls, recording messages accurately, liaising with other administrative, call handlers and health professionals ensuring that suitable action is taken.
- Effectively use the phone system to answer & redirect calls, plus wrap-up a session.
- You will maintain confidentiality at all times.
- You will demonstrate an understanding of the importance of effective team working within a multi-disciplinary team. Have the ability to adapt and use initiative as the need arises.
- You will have good communication skills to analyse each call using active and empathetic listening (questioning and summarising), offering sensit