Medical Receptionist

4 weeks ago


Bournemouth, United Kingdom James Fisher Medical Centre Full time

**About Us**

James Fisher Medical Centre is a busy General Practice located in a residential area of Bournemouth. We provide primary care services to 12,500 patients and employ over 50 dedicated and hard working colleagues, both clinical and administrative.

**The Role**

We are seeking two Receptionists to join our reception team, on either a full time or part time basis. General Practice is fast paced so if you thrive in a busy environment, we would love you to consider joining our friendly and supportive team.

**Responsibilities**:

- Act as the first point of contact for all visitors to the practice and at all times be professional, polite and efficient
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Signpost patients to the most appropriate professional or correct service as per care navigation training
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- All other reception duties as required.

**Experience/Qualifications**
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting (Desirable)
- Must be an excellent communicator both spoken and written, with the ability to interact effectively with patients, colleagues and external stakeholders
- Clear, polite telephone manner
- Effective time management skills with the ability to plan and organize workload
- Strong IT skills, competent in the use of Office and Outlook
- SystmOne/EMIS/Vision or other clinical system, user skills (Desirable)
- Ability to work as a team member and autonomously
- Problem solving skills, with the ability to resolve patient complaints or issues effectively
- Ability to follow policy and procedure.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 16 - 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Work Location: In person

Application deadline: 17/06/2024
Reference ID: JFMC Medical Receptionist


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