Visitor Services Supervisor

Are you enthusiastic about food & ‘Taste our Best’ representing Scotlands leading food & beverage businesses?

Do you have creative flair, not only in the kitchen, but in developing a program of events in our tearoom that compliment our core visitor experience?

Have you an eye for detail and a passion for providing excellent customer service?

Pitmedden Garden welcomes over 30,000 visitors each year and a visit to The Garden Tearoom at Pitmedden Garden is popular with locals and tourists alike.

We focus on providing a classic tearoom experience, with guests relaxing in the sumptuous surroundings of Pitmedden House, overlooking the historic gardens, with outdoor seating also available during the warmer months.

Our menu includes favorites such as seasonal soups, specialty scones and also our signature afternoon tea.

During the autumn and winter when garden is closed, the tearoom becomes the perfect backdrop for a variety of workshops, food experiences and social gatherings.

You will be responsible for the operational delivery of the visitor experience in the Food & Beverage department at Pitmedden Garden.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North
- Offer excellent customer service and ensure all members of the hospitality team do the same.
- Delivering high standards and a consistently warm welcome within the hospitality department
- Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
- Lead with menu development ensuring presentation of a high-quality food and drink offer.
- Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
- Accountable for cost-effective stock management, ordering, storage and wastage control.
- Create & run events in the tearoom throughout the year to support the overall business goals.
- Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
- Prepare rotas and holiday allocation to meet business needs.
- Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team
- Instill a Health & safety and Environmental health culture throughout the hospitality operation.

**Job Types**: Part-time, Permanent

**Salary**: £25,603.00-£27,318.00 per year

Expected hours: 20 per week

Work Location: In person