Cro Agent

**Reservations Agent**

Central Reservations Team (Hotels)

Competitive salary with a Permanent **FULL TIME** Contract
- Are you the type of person that gets out of bed on the right side every day? _

If so, we’d like you to come and join our ‘Happy’ team as a Reservations Agent

As a Reservations Agent within our Reservations team, you will find yourself administrating all bedroom reservations. Surrounded by a supportive and fun team all working towards tailor made guest experiences, along with working towards various sales targets. Within this dynamic environment with quick learning opportunities, you will have the chance to gain a greater insight into our various departments. ‘Upselling’ various hotel packages over the phone to our guest and proceeding with bookings.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team

**Skills**:

- Strong interpersonal & communication skills
- Exceptional customer care skills
- Empathy for your colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Flexible rota with some weekends.

In return we offer:

- Heavily discounted room rates within the group
- Incentive schemes and competitions within the Company
- Cycle to work scheme
- Ongoing career development - apprenticeships, internal training programs and more