Cro Supervisor

**Central Reservations Supervisor**

Central Reservations Team (Chorley Head Office)

Competitive salary with a Permanent **FULL TIME** Contract
- Are you the type of person that gets out of bed on the right side every day? _

If so, we’d like you to come and join our ‘Happy’ team as a Reservations Agent

As a Reservations Supervisor within our Reservations team, you will find yourself administrating all bedroom and group reservations including the management of 5 cottages, managing a small and friendly team of people and ensuring seamless and efficient processes are in place. You would also be responsible for managing our voucher process and club card clients.

Reporting directly into the Group Revenue Manager the position will assist to drive revenue strategy to maximise revenue and market share for the hotels. Whilst not essential some revenue management experience would be preferred

You will be responsible for driving innovation and continuous improvement striving for excellence in every staff member and guest interaction

Surrounded by a supportive and fun team all working towards tailor made guest experiences, along with working towards various sales targets. Within this dynamic environment with quick learning opportunities, you will have the chance to gain a greater insight into our various departments.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team

**Skills**:

- Strong interpersonal & communication skills
- Exceptional customer care skills
- Empathy for your colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Flexible rota with some weekends
- Experience in using Guestline is preferred

In return we offer:

- Heavily discounted room rates within the group
- Incentive schemes and competitions within the Company
- Cycle to work scheme
- Ongoing career development - apprenticeships, internal training programs and more