Head of Operations
7 months ago
**About The Role**:
HomeServe Consumer Finance is looking to recruit a Head of Operations reporting directly to the CEO.
The location of the role is based in our London office with required travel, however we do work in a hybrid way so open to location.
The package for this role is highly competitive.
**More about the role;**
The Head of Operations role is a pivotal opportunity to help create, build and lead a new European consumer lending business focused on demand side decarbonisation of residential infrastructure.
The role will have primary accountability for building and running the core operational footprint of HomeServe Consumer Finance across European markets driving operational stability and continuous improvement as well as ensuring robust processes and controls are in place.
This role will have accountability for relationships with our key operational suppliers, monitoring their performance and ensuring all contractual obligations and agreed KPIs are delivered.
- In the role you will;
- Drive operational stability and continuous improvement as well as ensuring robust processes and controls are in place.
- Develop relationships with our key operational suppliers, monitoring their performance and ensuring all contractual obligations and agreed KPIs are delivered (as well as routinely benchmarking them against best practice).
- Lead the launch & change transformational projects ensuring they are delivered seamlessly with all project requirement captured, stakeholder engaged and risks monitored and well controlled.
- Lead the development of a customer first culture via continual customer experience improvement (process, procedure, journey optimisation), customer satisfaction measurement (NPS, CSAT etc), and complaints management all aligned to industry regulatory principles and guidelines.
- Designing and delivering a best-in-class business intelligence strategy for Operations which includes all KPIs, standards of service, quality, accuracy; ensuring all MI is in place to ensure robust ‘bank-grade’ monitoring and controls are in place.
- Create and implement a risk governance framework and reporting system for Operations. Ensure a robust incident management process is in place with all incidents managed through to completion.
- Establish a best practice culture in Operations leveraging internal and external benchmarks.
**About You**:
To be successful in this role you will need to have the following knowledge, skills and attributes:
- Well-rounded business leader with a proven track record in Operations Management and Transformation.
- Deep consumer finance product expertise, best practice, and external perspectives across a spectrum of credit products - particularly helpful to have experience in POS lending
- Strong commercial, problem solving and agile thinking skills.
- Ability to set direction and make decisions in a matrixed organizational structure, creating a clear path, supporting plans and projects in a fast-paced entrepreneurial environment (with high degrees of ambiguity).
- Natural self-starter with strong written and verbal communication and influencing skills at all levels including C-level and including the ability to operate in an entrepreneurial environment.
- Adept at working as a collaborative team member within the consumer finance team
- Strong track record of people management with proven ability to guide and motivate a team
-
Head of IT Operations
3 weeks ago
Walsall, Walsall, United Kingdom In Technology Group Full timeJob DescriptionThe role of Head of IT Operations involves overseeing the day-to-day management of IT systems, networks, and servers. Key responsibilities include leading IT projects, troubleshooting technical issues, and implementing technology solutions that enhance business efficiency.Key Responsibilities:1. Manage IT systems, networks, and servers2. Lead...
-
Head of Culinary Operations
3 months ago
Walsall, Walsall, United Kingdom beBee Professionals Full time £25,000 - £35,000We are looking for a skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Walsall, UK. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Key Responsibilities:Assist the Head Chef in menu planning and food preparation.Supervise the...
-
Head of IT Operations
2 weeks ago
Walsall, Walsall, United Kingdom In Technology Group Full timeJob Description:In Technology Group Ltd is currently seeking an experienced Head of IT Operations to join our team. As a key member of our IT department, you will be responsible for leading the day-to-day management of our IT systems, networks, and servers, as well as providing technical support and training to staff across multiple departments.Key...
-
Deputy Head of Financial Operations
2 weeks ago
Walsall, Walsall, United Kingdom Harris Burns Ltd Full timeHarris Burns Ltd is a leading healthcare provider seeking an experienced Deputy Head of Financial Operations to join our team. This exciting opportunity offers a competitive salary of £60,000 - £70,000 per annum.The successful candidate will be responsible for managing a small team to provide financial support and working closely with the Head of Financial...
-
Head of HR
7 months ago
Walsall, United Kingdom Walsall Council Full time**Head of HR - Advice and Operations** Walsall Council have an exciting opportunity to hire a Head of HR - Advice and Operations. This is great time to join Walsall HR. Although focused on the present we always have an eye for the future and to this end we are building a new senior HR team to help us achieve our goals. Reporting to the Director of HR, OD...
-
Head of Finance Operations
19 hours ago
Walsall, Walsall, United Kingdom SF Recruitment (Birmingham) Full timeAre you an experienced Head of Finance Operations looking for a new challenge? We have an exciting opportunity for you to join our Clients growing Finance team at SF Recruitment (Birmingham).About the RoleThe successful candidate will be responsible for managing the finance team, ensuring effective financial control, leading a high-performing team, and...
-
Head of Region
7 months ago
Walsall, United Kingdom Aira Full timeClean-energy tech leads to a positive global transformation. Heating homes contribute to 15% of Europe's CO2 emissions. Switching to sustainable solutions offers households a way to achieve net-zero emissions. Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting...
-
Head of Operational Control
5 days ago
Walsall, United Kingdom RAC Full time**About The Role**: RAC have a brand-new role for a **Head of Operational Control** reporting into the Product Director based from our Bradley Stoke office. The role is to ensure effective management of first line compliance and product governance enabling RAC to continue to carry out its regulatory responsibilities and managing customer outcomes. You will...
-
Head of Supply Chain
7 days ago
Walsall, United Kingdom AD Finance Full time**Head of Supply Chain** Alexander Daniels have been exclusively engaged by a leading manufacturing business in Walsall to help them recruit and experienced Supply Chain Manager. Responsible to the Finance Director, the Head of Supply Chain will be responsible for managing and motivating a team of supply chain staff which will incorporate logistics,...
-
Head of Supply Chain
5 days ago
Walsall, United Kingdom Extra Recruitment Limited Full timeExtra Recruitment are currently recruiting for an experienced Head of Supply Chain in Cannock. This is a new position bringing together the different teams under a leader who will understand the drivers of Total Acquisition Cost, Supply Chain risks and Sustainability, through creating a Supply Chain team to drive the business forward with its future growth...
-
Head Of Fp&A
4 weeks ago
Walsall, United Kingdom Michael Page Full timeThe Head of FP&A will be an integral part of the Accounting & Finance department in our business, overseeing financial planning and analysis functions.This role requires an individual with a keen eye for detail, a strong analytical mind, and a solid understanding of financial processes within the product industry.Client Details Our client is a...
-
Deputy Head Chef
3 months ago
Walsall, Walsall, United Kingdom beBee Professionals Full time £25,000 - £35,000About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Walsall, United Kingdom.Key ResponsibilitiesAssist the Head Chef in menu planning, food preparation, and inventory management.Supervise the kitchen team, ensuring smooth operation during service and maintaining high standards of food...
-
Communications Operator
1 day ago
Walsall, United Kingdom University of Wolverhampton Full timeThe Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications Operator. The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Communications...
-
Head of FP&A
4 weeks ago
Walsall, United Kingdom Michael Page Full timeThe Head of FP&A will be an integral part of the Accounting & Finance department in our business, overseeing financial planning and analysis functions. This role requires an individual with a keen eye for detail, a strong analytical mind, and a solid understanding of financial processes within the product industry.Client DetailsOur client is a...
-
Head of HR Business Partnering
7 months ago
Walsall, United Kingdom South Staffordshire Plc Full time**Job Title Head of HR Business Partnering** **Reports To Group HR Director** **Location Green Lane** **Team 5 direct reports, total team size 20** **Position Type Full Time** **Travel **>25%** **Hybrid working model with frequent travel to Walsall Head Office and other, primarily UK based locations** Are you ready to lead and inspire? Join us as the...
-
Head of Store Operations
1 week ago
Walsall, Walsall, United Kingdom Lidl Full timeJob Title: Store ManagerJob Summary:Lidl is seeking a skilled and experienced Store Manager to lead our team. As a key member of our store operations, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high operational standards.Responsibilities:Manage and motivate a team of retail professionals to achieve...
-
Head of Care Services
2 weeks ago
Walsall, Walsall, United Kingdom Leaders in Care Full timeSenior Operational Leadership Opportunity | Excellent BenefitsWe are looking for an exceptional AMHP Head of Operations to join our team as a Senior Operational Leader. This is a unique opportunity to lead operational management efforts and make a significant impact on the organization's success.About the Position:As the Senior Operational Leader, you will...
-
Night Warehouse Operative
4 days ago
Walsall, United Kingdom Reed Business Support Full timeA new job opportunity has arisen for a global Steel business due to expansion and business growth. Working for a progressive business that pride themselves on staff development and career progression. Hours of work - 10pm till 6am pay per hour - £13.50 Duties and Responsibilities: - Pick and pack orders accurately, efficiently, and safely, ensuring...
-
Head of Production
7 months ago
Walsall, United Kingdom South Staffs Water Full time**Job Title **Head of Production **Location **Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) **Team **3 direct reports, total team size 64 employees. **Package: To 75k DOE + Company Car/Allowance + Bonus to 10%** **Travel **Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal...
-
Senior Operations Manager
3 weeks ago
Walsall, Walsall, United Kingdom Leaders in Care Full timeOperational Management Opportunity | Leaders in CareWe are seeking a highly skilled and experienced AMHP Head of Operations to lead our operational management efforts. The successful candidate will be responsible for managing key areas, including care homes, counseling, and mental health services.About the Role:As the Head of Care Services, you will work...