Business & Community Support Officer

7 months ago

South Shields, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Business & Community Support Officer**

**Reference no: S Tyneside 1004763114527384**

**Pay rate: £11.41 per hour PAYE**

**Hours per week: 35-37 Monday - Friday, 13:00 - 20:30**

**This opening assignment is for 3 months**

**City: SOUTH SHIELDS, Tyne & Wear**

**Office based role**

**BPSS Security Clearance required for this role**

**Full UK driving licence**

**Role will involve some weekend working on occasions**

A Business & Community Support Officer is required to effectively contribute to the work of the Corporate Lead - Town Centres and Foreshore Senior Officer and Environmental Team in ensuring that South Tyneside is a clean and attractive place to live and visit, that it is safe and that it is helping create communities where people are healthy. To undertake technical work and provide advice in a specialist area in support of defined projects or schemes, regulatory processes or core functions.

Key responsibilities:

- Provide technical support across the Council’s Environmental Services functions.
- Encourage businesses and the general public to comply with Community Safety and environmental quality laws and initiatives to contribute towards improving the quality of the environment in local communities.
- Educate businesses and the general public on the importance of improving their local environment.
- Identify and support businesses and premises not following environmental guidelines, escalating as appropriate.
- Support Council’s compliance function through visiting businesses to check compliance with environmental measures through observation.
- Investigate requests made to the Council, including gathering relevant evidence, relating to the Council’s Environment, Waste Management, Community Safety and other regulatory functions.
- Undertake visits, inspections, surveys, investigations, monitoring and surveillance as directed, in relation to the Council’s Town Centre Management, Environment, Waste Management and other regulatory functions.
- Carry out quality assessments and monitoring in relation to environmental matters and community safety such as abandoned waste, fly-tipping, graffiti, street-lighting, anti-social behaviour. Systematically patrol those areas identified within the Community Safety Partnership Tasking and Safer Neighbourhood Teams. Liaise with Northumbria Police, Community Safety and other partner agencies on all anti-social and criminal activities.
- Support the Council’s enforcement teams in relation to a range of regulatory functions, for example issuing fixed penalty notices (FPNs) under direction, serving formal notices and issuing letters and other documents as may be required. Support the legal enforcement process through the preparation of witness statements and attending Court and giving evidence as and when required.
- Attend tasking meetings and report daily activity and intelligence and information from daily visits using appropriate methods. Produce reports, letters and other appropriate documents as may be required.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- 5 GCSE's at grade c or above and must include English and Maths.

**Experience**:

- Experience of working within customer-facing environments.
- Experience of dealing with difficult situations and conversations.
- Experience of undertaking inspection and monitoring work.
- Experience of writing reports for supervising officers.
- Experience of maintaining agreed performance targets.
- Experience of maintaining work records and statistics.
- Experience of serving Fixed Penalty Notices and other legal documents and of undertaking PACE interviews desirable.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Knowledge of law relating to Anti-social behaviour, community safety and the environment desirable.

**Skills & Abilities**:

- Able to communicate effectively with a wide range of people including the general public, business staff and other work colleagues.
- Able to undertake investigation work to identify and resolve problems in actual working environments.
- Able to quickly form constructive working relationships with other colleagues

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