Branch Assistant

3 weeks ago


Cheadle Hulme, United Kingdom International Decorative Surfaces Limited Full time

**To exceed your potential. It's got to be IDS.**

International Decorative Surfaces are a people business; our customers come to us and stay with us because we have highly trained and loyal staff that are very much a part of their local community. We are proud that our people are long serving and that they are able to work and develop themselves in a challenging but supportive environment.

We believe that everyone has something to contribute and we are committed to developing a diverse workforce and promoting equal opportunities. Our training is constantly evolving to ensure everyone has the skills in which to fulfill their maximum job potential and to adequately prepare for career moves within the business. As our objective is to promote from within, where possible, there are excellent opportunities for career development.

**Job Purpose**

This position is primarily to support the Branch colleagues by delivering excellent customer service and supporting in the smooth running of the Branch operations.

**Qualifications required**
- 5 A-C GCSE’s or equivalent
- Clean Driving License

Knowledge, Skills & Experience Required
- Industry experience would be desirable (full training will be given)
- Experience in cash handling
- Proven sales and customer background
- Resilient and results driven
- Confident in approaching new prospect customers (Training will be given)
- Ability to build and maintain strong working relationships with customers, colleagues and internal teams
- Ability to effectively communicate at all levels
- Ability to work accurately and with strong attention to detail
- Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business
- Knowledge of products would be advantageous
- Excellent customer service skills, demonstrating passion around service and the customer journey
- Intermediate level of PC literacy - MS Office. Word, Excel

**Key Results Areas**
- Ensuring all orders are processed accurately and on time, in full.
- Ensure that customers in the showroom are dealt with politely and efficiently.
- All cash handling must be dealt with in line with company policy.
- Achieve sales and margin targets of the branch.
- Ensure that all held orders are chased and customers contacted for payments.
- Help out with PPI and stock take when required.
- Minimise stock transfers between branch and CDC by following 4 x procedures.
- Complete all sales reports as required
- Ensure the showroom is always to a high standard including full samples, brochures, promotions and maintain general housekeeping.
- Checking incoming stock deliveries for quantity and quality.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: From £11.00 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cheadle Hulme, SK8 6QS: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: 119
Expected start date: 01/09/2023


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