Operations Support

1 month ago

London, United Kingdom Healthshare Group Full time

Job Purpose To provide operational support for Healthshare MSK Services, ensuring the provision of high quality and sustainable services To assist the Operations Manager in the operational and financial performance of services and help in maintaining high standards of service delivery in accordance with legal and professional standards To assist the Operations Manager in managing key areas such as managing day to day operational issues, staffing, HR functions, activity, managing rotas in line with service requirements, providing data and information, estates, complaints and purchase and orders To help support business development opportunities and opportunities for the further development of existing services To support the planning, organisation and implementation of programmes and initiatives Key Working Relationships To work alongside the Operations Manager supporting their collaborative working with other members of the senior management team in the achievement of service objectives and to support the wider business To work collaboratively and effectively with partners and stakeholders across the local health system To provide ongoing operational support to the clinical teams and to work alongside the administrative team to ensure high quality and effective service delivery To promote excellent patient care and customer service within the operational team To assist in supporting Healthshares vision, values and behaviours and incorporate these into meaningful team and personal objectives Involvement in the compliance of Healthshare policies and legislative requirements such as Health and Safety, Clinical Governance, Care Quality Commission and Risk Management, working with and seeking advice from corporate teams as required.Management duties and responsibilities To assist the Operations Manager in the day to day operations of services ensuring a high standard of customer service and patient satisfaction To assist the Operations Manager in resolving patient service issues, dealing with patient and customer feedback relating to operational or service provision To assist and in some cases to manage incident investigations Resolve issues relating to operational, rota or service provision To work with the Operations Manager in relation to liaison with primary care and NHS partners and to build links and maintain positive relationships with internal and external partners, for example, commissioners, GPs and acute trusts Identify opportunities for service improvement Organise and facilitate operational and service meetings Support the Operations Manager in the achievement of service objectives To undertake audit of service indicators and aspects of operational delivery and provide feedback on actions to deliver improvements where required To oversee and monitor supplies for MSK services where requiredMonitoring and reporting Participate in Operations Team meetings (virtual and physical) by logging relevant actions Responsible for ensuring that actions taken at meetings are reported to the Operations Manager To highlight any issues and incidents to the Operations Manager Support the completion of actions resulting from operational service performance indicators, service user feedback, delivery of new services

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