Patient Pathway Administrator
2 weeks ago
Band 3
**Main area**
- Upper Gastrointestinal, General Surgery and Endocrine
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-5246498**Site**
- Nottingham City Hospital
- **Town**
- Nottingham
- **Salary**
- £22,816 - £24,336 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview
We have an exciting opportunity to join a friendly, high-performing and well-regarded administrative team as a Patient Pathway Administrator (PPA) to support our Cancer and Routine patients in the Upper Gastrointestinal, General Surgery and Endocrine specialties at Nottingham University Hospitals NHS Trust.
The PPA is a significant role and a key member of our administrative team supporting multidisciplinary clinicians and in service of our patients. The main purpose of the role is to deliver high-quality, timely and efficient administrative services to our surgery service to allow our patients to move smoothly along their hospital pathways for best possible and timely care.
Main duties of the job
Working closely with our clinicians and as a key member of the Upper GI Administration Team, the post holder will deliver high-quality and timely administrative services that include typing clinical letters, making & receiving calls from patients on our pathway, booking follow-up appointments and tracking & reporting on the intended treatment, progress and status of our patients.
The post holder will play a key role within the service and will work in close liaison with NHS colleagues, patients and the general public. Experience of medical terminology is an advantage and some form of typing experience is desirable, but not essential.
Working for our organisation
The role will be employed by the Nottingham University Hospitals NHS Trust. The role is based on-site at Nottingham City Hospital, sitting on-site with the team, located in an administrative office close to our Consultant Surgeons, Surgical Care Practitioners and Clinical Nurse Specialists. Once fully trained, we can explore 1 day working from home.
Detailed job description and main responsibilities
The post-holder will deliver administrative services that include writing letters to patients to confirm appointments or to communicate outcomes to patients and GPs, based on audio dictation from clinicians; act as the first point of contact for patient queries; track, report and follow-up on patient next steps following outpatient appointments; book follow-up appointments; work with pace towards patient discharge; ensure accurate entry of data and minimise breaches against targets; work flexibly and step-in where needed in administration to allow the service to continue to grow and improve; support each other and work as One Team.
Key Responsibilities:
Accurately transcribe, from Winscribe digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard within specified timescales.
Book follow-up appointments in a timely fashion and ensure our clinics are fully utilised and minimise delays to our patients.
Track, report and follow-up on patient next steps, liaising with clinical staff and other administrators to ensure patients are seen on their pathway without delay.
Provide a courteous, sensitive and sympathetic customer-service experience when on the telephone to our patients.
Use judgement and initiative to prioritise the importance and urgency of particular requests within defined guidelines.
Exchange sensitive or contentious information with diplomacy and in a confidential manner.
Ensure patient pathway data quality is accurate to ensure we can measure and report on our progress, risks and successes.
Adopt a flexible attitude to meet the needs of the surgery service, taking into consideration the diverse needs of other individuals.
Promote an open, friendly, inclusive working environment.
Join in on our quest for operational excellence and continuous improvement
About you:
You will be an enthusiastic and conscientious team player. You will be able to work under pressure, have excellent written and verbal skills, excellent planning, time-management and organisational skills, as well as being an innovative thinker and always willing to put forward ideas knowing that you are part of a forward-thinking team. You will be able to prioritise your workload throughout the day. You must be able to demonstrate a clear understanding of confidentiality issues. You will have excellent attention to detail and work at pace on behalf of our patients.
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Person specification
Communication
Essential criteria
- Ability to develop good working relationships at all levels
- Ability to prioritise work, be flexible and use initiative
Desirable criteria
- Experience of sensitivity and empathy w
-
Patient Pathway Administrator
7 days ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeThis is an exciting opportunity to join the Gastroenterology team as a part time Patient Pathway Administrator based at City Campus. The post holder will audio type and manage confidential information. You will manage Outpatient appointments, patient results and waiting lists, for a delegated number of consultants. You will co-ordinate clinic admissions,...
-
Patient Pathway Administrator
5 days ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeBand 3 **Main area** - Spinal Surgery **Grade** - Band 3 **Contract** - Permanent **Hours** - Full time - 37.5 hours per week **Job ref** - 164-6133509 **Site** - Queen's Medical Centre **Town** - Nottingham **Salary** - £22,816 - £24,336 per annum **Salary period** - Yearly **Closing** - 07/04/2024 23:59 Job overview We have an exciting...
-
Patient Pathway Administrator
2 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Administrator to join the Clinical Psychology Department, working as part of the team across the hospital sites. The role will involve providing high quality administration and clerical support and you will need to use your initiative and skills to develop processes and ensure the effective provision...
-
Patient Pathway Administrator
2 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are looking to recruit a Band 3 Patient Pathway Administrator (Support Secretary) within the Urology Department. We are looking for an enthusiastic and conscientious team player with excellent audio typing ability. You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational skills. You...
-
Patient Pathway Administrator
2 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are looking to recruit a Band 3 Patient Pathway Administrator (Support Secretary/typist) within the Urology Department. We are looking for an enthusiastic and conscientious team player with excellent audio typing ability. You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational...
-
Patient Pathway Administrator
2 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeBand 3 **Main area** - Gastroenterology - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - 37.5 hours per week (Full time between the core hours of 8-5) - **Job ref** - 164-4897618**Site** - Queens Medical Centre - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - 23/01/2023 23:59Job...
-
Patient Pathway Administrator
2 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeBand 3 **Main area** - Gastroenterology - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - 37.5 hours per week (Full time between the core hours of 8-5) - **Job ref** - 164-4897618**Site** - Queens Medical Centre - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - 23/01/2023 23:59Job...
-
Patient Pathway Administrator
3 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has come up to join the Colorectal team, within the surgery division at QMC as a Patient Pathway Administrator. In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert. As a PPA within the Colorectal team you will be responsible for...
-
Patient Pathway Administrator
3 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are seeking an organised, professional, good humoured and patient person for our large friendly administration team in Gastroenterology. Your main role would be to be responsible for the audio typing and transcription of all clinical correspondence across all specialties within the Directorate. The successful person will be expected to ensure all...
-
Patient Pathway Administrator
2 days ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe are seeking an organised, professional, good humoured and patient person for our large friendly administration team in Hepatology. Your main role would be to be responsible for the audio typing and transcription of all clinical correspondence across all specialties within the Directorate. The successful person will be expected to ensure all clinical...
-
Patient Pathway Administrator
2 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAccurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales. Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines Ability to exchange...
-
Patient Pathway Administrator
2 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting and rewarding opportunity has arisen to join the Gastroenterology and Hepatology team within the surgery division at NUH as a Patient Pathway Administrator.
-
Patient Pathway Administrator
4 days ago
Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has come up to join the Colorectal team, within the surgery division at QMC as a Patient Pathway Administrator.In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.As a PPA within the Colorectal team you will be responsible for...
-
Patient Pathway Administrator
4 days ago
Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for Patient Pathway Administrator to join the Department of Family Health in the Gynaecology Team, based across City Campus in the Maternity Unit.
-
Patient Pathway Administrator
2 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for Patient Pathway Administrator to join the Department of Family Health in the Gynaecology Team, based across City Campus in the Maternity Unit.
-
Patient Pathway Administrator
3 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a Patient Pathway Administrator (PPA) within the Ambulatory Care Division, based at Abbeyfields, Bishops Court, Abbeyfields Road, Nottingham (NG7 2SZ). We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload. Working as...
-
Patient Pathway Administrator
4 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeWe have an exciting opportunity within gynaecology for a permanent, part time Patient Pathway Administrator based at the City Hospital. This role will support the service in the typing and processing of all clinical letters and documents which will help us in our goal to provide an excellent service to our patients. To be responsible for the audio typing...
-
Patient Pathway Administrator
2 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeThe Intestinal Failure service are looking for a part-time (22.5 hours) Patient Pathway Administrator. We are looking for an enthusiastic and conscientious team player, who can work well under pressure and has the ability to prioritise their own workload. You will join an expanding service and will support the IF Coordinator and Specialty PA in delivering...
-
Patient Pathway Administrator
2 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeAn opportunity has come up to join the Colorectal team, within the surgery division at QMC as a part time Patient Pathway Administrator. This role is being offered on part time basis (days to be decided). The post is based at Queens Medical Centre, Nottingham. In addition to the below summary you need to familiarise yourself with full Job Description and...
-
Patient Pathway Administrator
2 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeThe Gastroenterology and Hepatology service are looking for a full-time Patient Pathway Administrator to join their team on a full time, permanent basis. We are looking for an enthusiastic and conscientious team player, who can work well under pressure and has the ability to prioritise their own workload. You will support the Gastroenterology and...
