Customer Support Specialist
2 weeks ago
Are you a compassionate, empathetic, customer service expert? Looking for a new, rewarding career change?
We’re currently recruiting for X9 Customer Service Specialists as we partner with a new client of ours who value the highest levels of customer service regarding personal insurance claims.
As a Customer Service Specialist, you will be responsible for taking inbound calls from customers who have experienced distressing events, going through bereavement and are looking for a helping hand. It is essential that when processing and actioning claimsyou’re able to showcase empathy, compassion and resilience to all cases.
To be considered for this role, you must have experience working in a customer focused environment, ideally within a contact centre however consideration will be given to individuals who have worked within customer facing environments.
Must Haves
- Contact centre experience or similar
- Be empathetic and resilient
- Ability to handle difficult and sensitive conversations with confidence
- Excellent verbal and written communication skills
- Ability to problem solve and think critically to meet the customer’s needs
**Benefits**:
- Well-being initiatives
- Flexible working to suit you
- Generous annual leave with the option to buy additional leave
- Discounts for leisure, travel and medical services
- Friendly, supportive team
**Salary**: £21,840 - Over time is available
Contract Type: Permanent, full time
Start Date: 21st November and 9th January
Shift Pattern: Monday to Friday with weekends 1 in 5
Please note this role will be fully remote once 4-6 week training has been completed in their Sheffield contact centre*
All successful applicants are required to complete the group’s employment screening process*
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