Housing Outreach Officer

1 month ago

Worcester, United Kingdom Worcester City Council Full time

**ROLE PROFILE**

**Job Family: Professional/Technical**

**Housing Outreach Officer**
- **The ‘role profile’ is the contractual element that your post has been assigned to and generically sets out in broad terms the responsibilities the post holder is expected to have**_

**Service Area: Strategic Housing**

**Grade: OPS3/PTA**

**Responsible to: Strategic Housing Team Manager**

**Responsible for: N/A**

**Generic responsibilities**: Use your specialist, technical knowledge to assist in the delivery of a high-quality customer service and ensure the council can meet its relevant statutory obligations in accordance with relevant legislation, codes of practice and other regulatory bodies

1. Provide specialist advice and support both internally and externally referring particularly complex or risky issues to your manager and or senior colleagues

2. Provide relevant and technical assistance and support to colleagues

3. Contribute to the review and updating of relevant service specific policies and procedures

4. Represent the council both internally and externally as appropriate.

5. Retain relevant technical or professional membership or licence (where relevant), work to its codes and participate in learning that will help you perform your role successfully and the wider team meet the standards expected.

6. Fulfil the work schedule and key performance targets set for your role including the management and delivery of a related caseload of work

7. Contribute to specific project work including the associated fundraising, budget oversight, procurement and purchasing

8. Where necessary, contribute effectively to a team of people to deliver a project

9. Demonstrate a strong customer focus when contributing to both internal and external partnerships relevant to your service area.

10. Recognise opportunities for doing things more efficiently and then assist with the embedding of process and performance improvement

11. Research, report and analyse performance management information to make useful recommendations for process and performance improvement

12. Provide a service link to other similar professionals across the council to ensure a corporate approach is achieved

**Professional Technical Roles
- TASK SPECIFICS**
- **The ‘task specifics’ is the non contractual element that your post has been assigned to and is a more detailed description of day-to-day activity which will be reviewed in line with PDR**_
- _objectives and can change when priorities change._

**JE Reference SH2.1**

**Purpose**

To provide housing related support to include mediation where necessary for households threatened with or experiencing homelessness in accordance with policy, regulation and legislation.

**Service to Customers**

1. To provide housing related support at the right time to prevent or relieve homelessness in as many cases as possible.

2. Independently undertake a comprehensive assessment of a household’s support needs as required.

3. In conjunction with relevant agencies, assess identified support, safety and wellbeing needs to develop appropriate targeted support plans to assist them in achieving their goals.
4. To regularly review and update individual client files and Support Plans, accurately recording and monitoring outcomes with each individual/family.

5. To provide quality face to face housing support assistance and on-going support to vulnerable customers with a range of complex needs including home visits and lone working. This may also involve dealing with abusive or angry customers.

6. To work with customers who have a wide range of issues related to and causing homelessness.

7. To offer advice and practical support across a range of issues including

Housing, Health, Home Safety, Addictions, Child Protection, Budgeting,

Personal Safety, Life Skills, Education, Employment, Community

Involvement, Benefits and any other housing related support areas identified.

8. To assist customers to sustain current tenancies and to support those individuals/families moving on from homeless/temporary accommodation into permanent housing

9. To work with Housing colleagues and other relevant partners using a multi-discipline approach to identify and meet support needs.

10.To ensure all aspects of service delivery comply with Worcester City

Council’s Standards and Assessment Framework.

11.To work with colleagues and other relevant partners using a multi
- discipline approach to preventing and relieving homelessness

12.To work proactively and innovatively to identify appropriate accommodation solutions for customers
13.To be able to work flexibly to meet the needs of customers and the business

**Business Improvement/planning responsibility**

To keep and proactively manage accurate records of casework including personalised Housing and Support Plans; to comply with legal requirements and provide robust performance information

To proactively identify areas for improvement and work with colleagues t

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