Foh Staff

**Job Title: Front of House Staff**

**Location**: Red Lion, 20 Mill End Road, Cherry Hinton, CB19JP

**Overview**:
We are looking for friendly and enthusiastic individuals to join our team as Front of House Staff at our lively village pub. As a key member of our hospitality team, you will play a vital role in providing excellent customer service and ensuring that our guests have a memorable experience. Whether you're greeting patrons with a warm smile, taking orders efficiently, or ensuring the smooth running of service, or serving at the bar, your dedication to customer satisfaction will be the cornerstone of our success.

**Responsibilities**:

- Welcome guests warmly as they arrive at the pub, providing excellent customer service from the moment they walk through the door.
- Seat guests and assist with table allocation, taking into account reservations and walk-in customers.
- Process payments accurately and efficiently, handling cash and card transactions with care.
- Engage with customers, building rapport and creating a welcoming atmosphere
- Communicate effectively with the kitchen team to ensure that orders are prepared and served promptly.
- Serve food and beverages to tables, ensuring accuracy and attention to detail.
- Anticipate the needs of guests and respond promptly to any requests or concerns, ensuring their satisfaction throughout their dining experience.
- Maintain cleanliness and organization in the front-of-house area, including clearing and resetting tables as needed.
- Maintain cleanliness and organization behind the bar, including stocking and replenishing supplies, cleaning glassware, and sanitizing work areas.
- Assist with opening and closing duties, including setting up and breaking down the dining & bar area.
- Collaborate with other front-of-house staff and management to uphold high standards of service and hospitality.

**Requirements**:

- Previous experience in a customer service or hospitality role, preferably in a pub or restaurant environment.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Ability to multitask and work efficiently in a fast-paced environment, while maintaining attention to detail.
- Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
- Flexibility to work evenings, weekends, and holidays as required.
- A passion for providing exceptional customer service and creating positive dining experiences for our guests.

**Benefits**:

- Competitive hourly wage, with opportunities for tips based on performance.
- Staff discounts on food and beverages.
- Friendly and supportive work environment within a close-knit village community.
- Opportunities for career development and advancement within our growing business.

If you are a motivated and outgoing individual with a passion for hospitality, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great addition to our front-of-house team at the Red Lion Pub.

**Job Types**: Full-time, Part-time

**Salary**: £10.00-£12.00 per hour

Expected hours: 20 - 35 per week

Schedule:

- Day shift
- Flexitime
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person