Modern Apprenticeship

£12,000 per year until Apprenticeship completed.

Blairgowrie - Full-time (35 Hours)

**Job overview**

Castle Water works together with GP Strategies to provide “Apprenticeship” opportunities across our company. An “Apprenticeship” takes on average 6-18 months to complete. During your working week we will set aside 3 hours for you to work specifically on your apprenticeship, and you will also be required to attend weekly meetings with your GP Strategies appointed assessor.

The Accounts Department is central to our activities and provides an opportunity to use a range of relevant skills. The main responsibilities include processing customer payments, processing refunds, producing statements of customer accounts and addressing balance and payment queries.

The role will require enthusiasm and would suit people who are confident, enjoy problem-solving and can work under their own initiative.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.
- Fully funded for those aged 16-24
- Full-time position lasting 1 to 2 years
- Achieve a nationally recognised SVQ
- Earn as you learn
- Real-world business experience
- Valuable transferable skills

**Key duties and tasks will include**:

- Understand, generate and review customer accounts queries, taking ownership of customer queries and following them through to resolution.
- Work collaboratively with team members to ensure more complex customer queries are investigated and resolved. Assisting and collaborating with all other area of the business when required, supporting them with Accounts queries.
- Identifying opportunities for automation and improvement of business processes.
- Manage workload effectively, ensuring all tasks are completed within given timescales/KPI’s.
- After training, specific requirements of this role include:_
- _Take card payments via the phone._
- _Process customer refunds._
- _Review and resolve customer queries. _
- _Maintain and update data including CSM and Sage. _
- _Process terminations._
- _Verification of data _
- _Allocation of payments, receipts and credits on Sage._
- _Create new accounts on Sage._
- _Process remits and the corresponding payment when this is received. _
- _Create customer statements._
- _Follow up on overdue accounts._
- _Carry out balance transfers and netting between customer accounts._
- _Process Indemnity Claims for Scottish customers._
- _Update Purchase Order Numbers on customer accounts._
- _Process telephone Direct Debits. _

**What qualification or qualities are required?**
- _**Organisational Skills**_: The ability to prioritise tasks and manage time efficiently._
- _**Attention to Detail**_: Being meticulous and thorough ensures accuracy in tasks like data entry, document preparation, and record-keeping, minimising errors and oversights._
- _**Problem-Solving Skills**_: The capacity to identify issues, analyse situations, and propose solutions is valuable for resolving challenges that may arise in day-to-day operations._
- _**Teamwork and Collaboration**_: Working well with others, being cooperative, and contributing positively to team dynamics fosters a productive and harmonious work environment._
- _**Adaptability**_: Flexibility and openness to change enable you to adjust to shifting priorities, new tasks, and evolving business needs effectively._
- _**IT Proficiency**_: Basic proficiency in using common office software such as Word, Excel and PowerPoint is often necessary, along with the ability to quickly learn new software tools._
- **Qualifications**_
- Minimum Nat 5 Maths and Nat 5 English preferred_

**About the Company**

Castle Water is the UK’s leading independent water retailer and one of the fastest growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver award-winning customer service to our customers. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 15,500th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combin