Retail Charity Shop Manager

4 days ago

Merseyside, United Kingdom Big Help project Full time

**Our mission: to feed the hungry, overcome poverty, free people from the burden of unmanageable personal debt, help people into affordable housing and to assist people onto a better future.** **Job title**:
Community Shop Manager

**Team**:
Big Help Trading - Retail

**Responsible to**:
Retail Manager

**Responsible for**:
Other shop staff, volunteers

**Job Purpose** As a Community Shop Manager within Big Help Project you’ll take a proactive approach dealing with customers sales and their enquiries. You will be using your entrepreneurial skills and have the commercial awareness to drive business, push sales and achievetargets, combined with the ability to plan and prioritise, knowledge of the charity retail industry would be an advantage. You’ll be aiming to provide an excellent customer service, ensuring that resource and policies are in place to ensure smooth and effectiveprocedures.

**Key Objectives**:

- Pro-actively maintain a well merchandised shop that pushes the boundaries and goes above and beyond your customer's individual expectations.
- Attend management meetings and assist at other shops as required.
- Maximise the income and profits generated by the shop, achieving as a minimum the targets set.
- Control operating costs whilst complying with organisational policies and procedures.
- Implement agreed marketing strategies for the shop and regularly produce articles for the organisation’s website and approved social media pages as directed by the Retail Manager.
- Support specific retail initiatives and undertake any related training to maximise income generation through trading activities.
- Sale of new and used goods, including: clothing, books, DVD’s, bric-a-brac, white goods, paint and more.
- Be responsible for the secure management of cash and credit transactions and the secure storage and transfer of monies, adhering to laid down cash and bank procedures.
- Be responsible for the organisation’s equipment protecting it from loss, damage or misuse and by returning unused equipment back to its central store.
- Ensure compliance and adherence to Trading Standards regulations relating to the sale of safe and appropriate goods.
- Be responsible for ensuring all relevant policies and health and safety protocols pertaining to Big Help Project are adhered to by staff, including but not limited to Fire and Manual Handling.
- Participate in any appropriate training and development opportunities and pursue relevant training and up-skilling opportunities for staff members under your management.
- Carrying out any additional tasks outside your usual role to meet the needs of the business.
- Adhere to health and safety guidelines and take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
- Have excellent communication, negotiation, and advisory skills, both written and verbal when interacting with a range of customers and individuals.
- Have strong crisis management skills and ability to deal with stressful and difficult situations.
- Deliver and promote excellent organisation and prioritisation.

This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements.

**Your Talents** Over the past 10 years, Big Help Project has successfully shown that; no matter what the circumstance or challenge, our goal has continuously remained UNIMPAIRED. We’re confident that you can bring your expertise and experience that will help you excel atyour job. We need input from every individual within the company at every level on what we do well, what we can improve and what ideas you might have to improve our services, building on our success and yours in line with the UNIMPAIRED values of the company.

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