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Senior 1st Line Support

5 months ago

West London, United Kingdom Matt Burton Associates Full time

Our client is the **UK’s biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**.

They have an exciting opportunity for a Senior 1st Line Support to join the team on a 6 month fixed term contract based in North West London.

As a Senior 1st Line Support, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers. You’ll be working within a fast-paced Service Desk environment, answer calls, log and triage of tickets. You will need to be able to give technical support to users and customers across a diverse range of systems, platforms, and infrastructure.

**Requirements, Skills & Experience**
- Working knowledge of 365.
- NPPV Clearance
- Exceptional customer service and confident communication skills
- Experience using Microsoft Desktop operating systems
- Demonstrate a good level of troubleshooting.
- PC, laptop and tablet set-up and configuration.
- Basic knowledge of troubleshooting mobile devices.
- Excellent and friendly attitude when dealing with users/customers both on the phone and in person.
- Be able to demonstrate your ability to work as part of a team to resolve potentially issues, but also work on your own to perform installations and project work when required.
- Ideally have 1+ years previous experience in a similar role
- Full Driving Licence, Ability to travel in the UK as required

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: £25,000.00-£28,000.00 per year