Junior Application Support Engineer

2 weeks ago

London, United Kingdom eFinancialCareers Full time

**The client**

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Theirrole is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.
On behalf of this organisation, AMS are looking for an Application Support Engineer for a 6 month rolling contract based in the London office near Marylebone Station 5 days/week.

**Purpose of the Role**:
The APS eSolutions group (Application Production Support Electronic Solutions) is a global team providing services directly to the global FX, Rates, eCommerce and Credit businesses within the Global Market group of the organisation.

The team is concerned with the production support and release of solutions providing discreet functionality, driven by the global Rates and Credit business. The systems are used globally with major server hubs in London, NY, Tokyo and Singapore.

The Rates and Credit business has over 150 traders in 6 centres, and is headquartered in London.

The key focus is to provide BAU production support issues/user enquiries and align processes and procedures with the global support teams: to ensure current service agreements are met and requirements are successfully implemented, also to establish a highlevel of quality for the production systems supporting the FI businesses.

This role is a Application Support Engineerfor the London team.

**As an Application Support Engineer you will be responsible for**:

- Managing your own P1/P2 incidents and problems end-to-end
- Communicating with internal users and management over incidents and post-mortems
- Ensuring all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution
- Diagnosing and documenting incident's root causes
- Maintaining 99.9% global uptime across the Rates eTrading platform
- Communicating a daily handover document to follow-the-sun support teams, where appropriate
- High motivation to learn a huge and complex environment
- Knowledge of Rates products (desirable)

**This client will only accept workers operating via an Umbrella or PAYE engagement model.**

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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