Control Room

12 Hour Shifts, 4 on 4 off.

Due to company growth, we are now seeking a customer focused, self motivated Control Room / CCTV Operator to join our team. Duties will include but are not limited to:

- Handling and verifying incoming CCTV alarms
- Responding to incoming Fire & Intruder alarm signals
- Providing a prompt and professional response to all our customers & emergency services
- Arranging remote engineering assistance when required
- Providing a professional response via telephone to our customers (external & internal) & to all emergency services.
- Provide service control to our customers by booking and dispatching engineers.
- Assist the Duty Team Leader to deliver industry alarm response targets.
- To ensure integrity, accuracy and confidentiality of all information gained by working knowledge with the Operations Control Centre
- We have 2 control rooms based in Birchwood and Salford. There may be occasions that you will be required to work at the other site when required.

**About you**:

- A passion for providing world class customer service.
- Some experience in a phone based, customer service role is a must
- Ability to remain calm and focused in pressurised situations.
- Ability to work as part of a team and on their own initiative.

**About us**
Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection. What we offer:
As part of the Marlowe Fire and Security team you will have access to some great benefits including:

- Pay increases to £9.50 after successful probationary period. Grading scheme in place based on job KPI’s up to £10.00 per hour
- Overtime paid at x1.5 hourly rate
- Additionally Payment for working Bank Holidays.
- Any SIA Training or Licence costs paid for by the company.
- Pension
- Life Assurance
- Paid Refer A Friend Scheme
- Free Secure Parking on Site
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Birthday Holiday
- Additional Day holiday for each full year of completed service (up to 25 days)
- Development and progression opportunities

Equal Opportunities:
At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

INDHP