Senior Pension Administrator

2 weeks ago


Redditch, United Kingdom Office Angels Full time

**Senior Pensions Administrator**

**Salary: up to £40,000 (depending on experience)**

**Redditch**

**Permanent, Full time**

**Hybrid - 60% home/40% office**

**Proposed start date: ASAP**

**_(Experience working within pension administration is essential for this role)_**

We are now partnered with a leading business to recruit for a Senior Pensions Administrator, to join an established team. This company have a fantastic reputation within their field & outstanding employee feedback. If you have a background in Pensions Administration,then this could be the perfect position for you

**The role**:

- To be main point of contact for allocated clients and responsible for ensuring that the day-to-day administration services are provided to a high standard
- Provide constructive feedback for others to improve their understanding and knowledge.
- Help support development with coaching and training.
- Support effective team working and encourage the team to look for efficiencies
- Check the work of other team members
- Ensure that complaints or concerns are dealt with correctly and raised with the appropriate parties
- Build strong effective client and team relationships including but not limited to, Trustees and Consultants
- To attend other meetings as required
- Actively keep the consultants responsible for each client informed of relevant matters arising and developments affecting their clients, particularly any actual/potential problems, up to director level.
- Help manage projects to ensure all service level agreements and Key Performance Indicators (KPIs) are met for all clients
- Work with the Team Leaders and Managers to ensure the workflow system is kept up to date
- Work with the Team Leaders and Managers to ensure daily target dates and prioritise team workloads to ensure agreed service levels are met
- Ensure that all clients are billed within the time limits agreed with the Managers, Consultants and Director.
- Assist with the drafting and reviewing of the team's project plans and budgets
- To ensure all standard documents for clients are used and reviewed regularly
- Provide excellent customer service to clients and build strong client relationships
- Excellent communication skills both verbal and written
- Experience of supervising and mentoring staff
- Good understanding of current pensions legislation
- Ability to work on own as well as a member of a team
- Able to delegate work in a fair and considered way
- Analytically and numerically able to analyse, evaluate and interpret data
- To have good time management skills, to be task orientated and organised with the ability to multi-task and to work under pressure.
- To remain calm and collect in times of crisis (both real and perceived)
- To use initiative and be a good problem solver with ability to generate practical solutions

**Essential qualifications / experience and technical skills**:

- Educated to A level standard or equivalent / above
- Experience carrying out a similar role with a Third-Party Administrators or In-house occupational pension scheme
- Studying towards or completion of CPC exams and Advanced Diploma in Retirement Provision (APMI)
- Previous or some working knowledge of pension protection fund processes is an advantage but not necessary (full training will be provided)

Interviews available immediately so do not delay in applying If you require further support please contact Rachel Murphy on

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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