Receptionist/admin Assistant

3 weeks ago


Wakefield, United Kingdom Chuldow Martial Arts Full time

Chuldow Martial Arts is one of the largest Martial Arts Organisation in Yorkshire, with multiple locations. The Head Office HQ is the busiest of these academies and is the hub of all activity across the group.

The role of Programme Director / Receptionist is central to the success of the business and as such duties will include:

- Be the face of the academy liaising directly with prospective and existing customers
- Discovering appropriate needs and promoting the right programme to prospective customers
- Appropriate up-selling of equipment and seminars to all customers
- Continuous marketing planning and implementation
- Maintenance of student records, stock and sales
- Dealing with customer complaints and objections in a positive and professional manner
- Timely handling of franchise academy requests
- Responsibility and accountability for all financial transactions, including registrations, stock sales and seminars
- Upkeep of front of house equipment displays.

**Essential and desirable skills and experience**
- A proven track record of providing a high standard of customer service
- Excellent communication skills both written and verbal
- Be positive, enthusiastic and have a decisive approach to problem solving, providing individual solutions to customers
- Strong influencing skills with the confidence to overcome objections
- Strong judgement and decision making skills
- Prepared to work in a high-volume, fast paced environment and work under pressure with the ability to prioritise workloads
- Takes pride in delivering what is promised in line with the customer and service expectations
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Possess a positive 'can do' attitude and be a great team player
- Live our values and take pride in delivering the best in all that you do
- Embrace change and adapt to it positively.

The Position is for 25 hours per week, the occasionally Sunday shift will be require around business events ( approx one in every six)

Typical working hours Monday 3.30 pm - 8.15 pm Tuesday 3.30 pm - 8.15pm Wednesday 3.30pm - 8.15pm Thursday 3.30pm - 8.30pm Saturday 9.00am - 3.00pm

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £9.50 per hour

**Benefits**:

- Casual dress

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
The company as Covid Secure policies in place that are continually being adapted inline with the outgoing Pandemic

Work Location: One location



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