Field Service Controller
4 days ago
**Field Service Controller - Up to £27K - Full Time - Permanent - Harrogate - 22 days holiday plus bank holidays, (rising to 25) - Life Assurance x3 Salary - Auto Enrolment Pension - Free On-site Parking.**
**Client Details**:
Our client is a well-established, reputable and leading player in the hire industry.
They are a highly regarded local employer, who offer a friendly and supportive work environment, evidenced by the length of service of employees.
Reporting into the Field Service Manager and working as part of a team, key duties of the Field Service Controller include:
- Take incoming breakdown calls and service requests.
- Schedule field service engineers to optimise resolution to breakdowns.
- Schedule tyre companies and external subcontractors to attend breakdowns and manage related purchase orders and chargeable recovery.
- Manage call logging control system for breakdowns and services.
- Manage damage charges production.
- Run service schedule prints weekly.
- Process spares orders.
- Manage requirements from field service engineers and customers.
- Optimise field service engineers.
- Assist Logistics Manager with transport scheduling/customer call backs.
- Booking external hauliers and managing related purchase orders.
**Field Service Controller Specification**:
The ideal Field Service Controller will ideally:
- Have experience in a field service controller role, prioritising jobs and booking of Service Engineers.
- Be customer service orientated and passionate about delivering a first-class service.
- Have strong accuracy and attention to detail.
- Be computer literate in Microsoft Excel, Word, Outlook and be quick at picking up in-house systems and procedures.
- Be able to work as part of a small team in a large open plan office.
- Come from a busy and fast-paced environment.
- Be able to prioritise their own workload.
Full training provided.
Own transport highly beneficial due to the location of client.
**APPLY NOW** not to miss out on this opportunity
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
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