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Field Service Controller

6 months ago

Harrogate, United Kingdom Vp plc Full time

**About the role**

We are currently looking to appoint a Field Service Controller to join the service team at our head offices in Harrogate.

This is an excellent opportunity to join our team where you will be working in a fast paced environment to manage a busy workload of machinery breakdown and maintenance calls and schedule our field service engineers to repair our hire equipment in a timely and efficient manner.

**Key responsibilities**
- Our UK Forks’ service controller team are trained to provide basic level, first line technical support to our customers.
- You will receive regular product training to increase skill levels and knowledge to help maintain this important service standard.
- Our goal is to deliver excellent customer service and maintain positive customer relationships by providing regular communication and offering a swift resolution to minimise site downtime.

**What we’re looking for
- Knowledge of hire equipment desirable not essential
- Knowledge of plant hire industry desirable not essential
- Customer service experience essential
- Experience of communicating / schedule engineering resource desirable
- Requires good keyboard skills and MS Office knowledge
- Excellent telephone skills are essential
- A desire to learn new customer service technical skills

**What we can offer you**
- 30 days annual leave including bank holidays
- Company Pension scheme
- Free Tool Hire
- Life Assurance
- Training & Development Opportunities
- Save As You Earn Scheme
- Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)

**A little bit about us**

Whilst our history, machines and service are best in class, we know that we would not be the success story that we are today without the amazing people that are the heart of UK Forks. From our field service engineers to our sales team, from our depot apprentices to our customer service colleagues, we get the job done by doing the right thing.

What’s our secret? There isn’t one. We’re passionate, enjoy working together and love what we do: It’s that simple

So what we’re looking for is more of the same. If you’re enthusiastic, confident in your abilities and would love to work with a team at the top of their game then you’re in the right place. We also pride ourselves on our supportive culture and, as part of Vp plc, there is always potential for individual growth, not only within UK Forks, but across the group.

So, if we sound like the kind of company you would like to be an important part of, then please get in touch.