Administrative Assistant

1 month ago


Ashford, United Kingdom Donaldson Timber Engineering Full time

**Administrative Assistant, Ashford (1 Year Maternity Cover)**

**Fixed-term contract**

**Competitive salary**

**Discretionary bonus scheme**

**Flexible working patterns**

**30 days' holiday with additional days linked to service**

**Donaldson Timber Engineering**, part of the Donaldson Group, established in 1860, is one of UK’s largest, privately owned timber companies. We are a family of 11 businesses, ranging from B2B, retail, ecommerce, all with shared values and a common vision, driven by the desire to always do good. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,500+ colleagues across the UK.

As a 6th generation family-owned business, Donaldson Group is committed to providing colleague benefits that are truly valuable. Benefits include but are not limited to: 30 days' holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line).

**This Role**

This role is an excellent opportunity for an enthusiastic, proactive, and reliable individual to join our team.

Based in Ashford, key responsibilities are:

- Answering calls from customers and dealing with general enquiries
- Providing a proactive support service to the Design Team
- Maintaining customer records including logging enquiries and updating customer records
- Preparing delivery notes
- General finance and credit control assistance
- Filing and all other general admin duties
- Proficient PC office skills
- Excellent telephone manner
- Gets it right first time every time approach
- Ability to learn, develop and continually improve performance and effectiveness.
- Excellent accuracy and attention to detail.
- Good interpersonal skills.
- Ability to organise and prioritise own workload.
- Flexibility - the ability to adapt, change, prioritise and still deliver on the things that matter most is crucial.
- Tact, discretion, and good judgment.
- Strong communication skills and ability to communicate at all levels.
- Skilled at providing pragmatic and commercial advice.
- Proven influencing and negotiating skills.
- Proactive and able to use own initiative.
- A strong desire to learn and develop
- Team player - collaborative and supportive of colleagues.

Previous experience is preferred but not necessary.

Hours for the role are 16-20 hours with the option of working 4 or 5 days per week.

**Job Type**: Fixed term contract
Contract length: 12 months

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 31/05/2023
Reference ID: 68/DTE/A/23



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