Communication and working relationships This position requires empathy and tact when dealing with such a large multidisciplinary team. To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GPs and other external agencies Communicate effectively in writing and verbally on a daily basis To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiry Planning and organisation To prioritise work load Ensure mandatory training is kept up to date Responsibility and accountability Ensure patients are put at the heart of the service To type clinical and non-clinical correspondence and reports in accordance with local targets To ensure results/reports/correspondence are filed in case notes in line with Health Records Standards To undertake a variety of office duties, such as monitoring and dealing with emails received via shared email accounts, filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department Ensuring patient files are tracered accurately Any other appropriate duties/tasks as requested by management Policy and service responsibility To contribute to the development of policy and processes as required To support continuous quality improvement and identify areas for service improvement and support implementation To comply with the trusts Patient Access Policy and Standard Operating Procedures To support the delivery of agreed service outcomes To ensure Trust policies and procedures are adhered t Responsibility for finance, equipment and other resources To ensure computer equipment is in good working order To order supplies for the photocopier as requested To make Team Leader aware of any damage to any equipment within the Department There are no responsibilities for line management of staff or budget contro Information technology and administrative duties Ensure relevant training is completed in order to use Trust IT computer systems To use the relevant Trust IT computer systems to maintain patient records To provide cover for the medical secretaries and other members of the secretarial and administration team as required