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Service Delivery Manager
4 months ago
Service Delivery Manager
Mansfield
c£32k
We have an excellent opportunity for a process driven service delivery / project manager to support the leadership team in the delivery of administration services including project and programme management.
The role of Service Delivery Manager will involve:
- Developing and implementing processes and systems for the effective delivery of services
- Monitoring and reporting on the performance projects and programme management
- Identify opportunities to increase efficiency and improve customer experience
- Monitoring proposed and ongoing projects for progress and impact of changes
- Evaluating key resource demands from projects and other development work to identify pressure points
- Implementing policies and procedures and assisting with the development and delivery of customer services
- Assisting with customer journey, including communications and complaint handling
- Monitoring and reporting of Operations Team KPI's
- Provide support to the managerial team in their day-to-day operational activities
- Will have proven skills within service delivery / programme management
- Experienced in reviewing procedures and performance data, project managing and implementing new procedures.
- Strong project management skills and the ability to manage your own workload effectively
- Heavily process focused with the ability to engage and communicate effectively at all levels
- Excellent I.T. Skills with knowledge of Microsoft, systems, and databases
Key words for this role: Service delivery manager / project manager / operations manager / systems implementation / process manager / service operations manager / service manager / admin manager / administration manager