Customer Service Assistant

2 days ago


Chesterfield, United Kingdom Brewster Partners Recruitment Group Full time

Brewster Partners are recruiting for a dynamic organisation, based in Chesterfield.

We are looking for a Customer Service Assistant who will be based at the Head Office in Chesterfield, Derbyshire.

**The Person**:
This role requires excellent IT, organisational and communication skills, a strong customer focus with a can do attitude, with a genuine interest in helping and supporting customers, a polite and friendly attitude. The successful applicant must be able towork as part of a close knit team, whilst having the confidence to handle issues independently and remaining calm under pressure. Experience of working in a after sales/spare parts environment and/or knowledge of heat pumps or similar appliances would be advantageous.

**General duties would include**:
Reporting directly to the Service Manager.

Identification of spare parts through information provided.

Processing orders.

Producing delivery notes

General office duties.

Answering customer enquiries over the telephone and e mail.

Entering all customer information onto a CRM database.

Following up sales enquiries and quotations to convert to sales.

Handling complaints, referring to a manager if necessary.

Processing warranty claims in a timely manner and dispatching parts required.

Liaise with Purchasing Assistant on ordering urgent spare parts from our suppliers.

**Benefits and Terms of Employment**:
£19,000 - £20,000

Generous annual leave.

Pension.

Health Insurance.

Hours of work: 08.30 - 17.00 Monday to Friday.

Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire,East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you.Please visit our website at Brewster Partners for more information.



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