Service Advisor

3 weeks ago


Wolverhampton, United Kingdom Concept Technical Resources Full time

Service Advisor

Permanent

Wolverhampton

Hours of Work : Monday to Friday 08.00am till 6.00pm and 1 x Saturday morning every 4 weeks, 8.00am till 1.00pm.

Company Benefits :Salary of £23,218 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.

Do you have a passion in delivering excellent customer service?

Do you have Service Advisor experience in the automotive sector?

If so, we have an excellent opportunity to join franchise dealership in the Wolverhampton area.

As one of the UK’s leading volume automotive retailers, their dedicated to providing a personalised, value service for their customers. Our client is looking for someone to truly make an impact and bring their vision to life, forging long-lasting customerrelationships and wowing with a great experience, every time.

Their associates are what separates them from the competition; the people who make a difference to their environments, their customers and their experience. As a Service Advisor, you’ll take care of their customers’ service bookings, whilst offering adviceand keeping customers fully informed throughout the time their car is with them.

**What does the role of Service Advisor involve?**
- Provide estimates for work, and book in service and repair work for their customers’ vehicles.
- Advise on a recommended course of action to their customers, and accurately invoice for any work carried out.
- Keep their customers fully informed of all available extras, accessories, and value products, whilst maximizing the opportunity to upsell.

**What qualities do I need to succeed in the Service Advisor role?**
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet.
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment.
- Dedication to providing an incredible service, with a passion for making their customers happy

Concept Resources are an equal opportunities employer.


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