Quality Improvement Assistant

5 months ago

Wythenshawe, United Kingdom Sodexo Full time

Job Introduction

As a **Quality Improvement Assistant** at Sodexo **Wythenshawe **Hospital**, you will be the link for patients and our service users. By capturing and measuring continuous levels of patient feedback you will work to enhance service experiences and contribute to the efficiencies and continuous improvement outcomes across the site. The clinical environment has its own “day-to-day” challenges, face-to-face interaction requires patience, good listening skills, empathy, positive dialogue, and confidentiality with ownership of any issues that may be raised. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**What you’ll do**:

- Build relationships with the Trust Estates and Facilities Team to develop a collaborative approach to the continuous improvement of standards
- Ensure that any administration, data, and chronicles are kept up to date and accurate and timely reports are available.
- Report any complaints, compliments, incidents, or irregularities to the line manager, taking appropriate action where practicable and ensuring all recording is accurate.
- Comply with all Company and Trust guidelines, policies and procedures, and statutory regulations.

**What you bring**:

- Experience in a multi-service environment administering performance and quality assurance systems within a rigid contractual framework
- Excellent communication skills, verbal ability to articulate well and explain findings and written ability to document comprehensive data.
- Superb IT skills and knowledge.
- Flexible approach with the ability to work under pressure and adhere to strict deadlines whilst focusing on the detail.

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- Death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
- We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
- We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check.
- We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs.

Click here to read more about what we do to promote an inclusive culture.

Package Description
- 35 Hours per week
- Monday - Friday
- £10.42 - £10.90 per hour
- Blue Light Card
- Free parking on-site
- Health and wellness support, Such as eyecare and 24hr GP
- Cycle to work scheme available post probation (3 months)
- Company pension scheme by Legal and General
- Employee assistance program with counselling

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