Customer Experience

3 months ago

Tonypandy, United Kingdom The London Mint Office Full time

**Job description**

**The Role**

Are you someone with enthusiasm and belief in providing excellent customer service? Do you love working in sales? Do you want **excellent earning potential **with a super simple, **excellent commission scheme? **If so, we are looking for people like you to join our frontline Customer Experience team as an advisor. You will be the **backbone** of our business by supporting and being there for our customers.

We are more than a **team** at The London Mint Office - we are a **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time.

**Your Future with Us**

We are **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

**Wondering If You’re What We’re Looking For?**

We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong. Everyone is **welcome** at The London Mint Office.

**Key responsibilities**:

- Delivering first class customer experience.
- Take inbound calls from customers

**- **Make outbound calls to follow up and offer our new and existing products with our customers.
- Managing complaints to avoid escalation
- Advising of products and services, upselling, and providing general information.
- Go the “extra mile” to meet customer needs.
- Consistently striving to achieve sales and call targets whilst always maintaining quality.
- Maintain customer information in the Company database.
- Accurately process customer orders and payments.
- Manage customer enquiries, resolve account queries effectively.
- Preserve the company’s excellent reputation.
- Target driven and determined to make a difference.

To be a part of our team we need you to be an excellent communicator, have excellent people skills and must be comfortable dealing with all client queries as well as presenting products over the phone.

The position offers an hourly rate of £11.44 per hour with an excellent commission scheme.

**From all of our colleagues and any potential colleagues we expect**.
- Ability to learn about our products and ensure our customers can visualise them
- Excellent communication and interpersonal skills
- The ability to remain self-motivated
- Proven experience of working as part of a team to meet targets and deadlines
- 6 Months of previous Customer Service/Telesales Experience Essential.

**Job Types**: Full-time, Part-time, Permanent

Part-time hours: 42.5 per week

**Salary**: £11.44 per hour

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme.
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay.

Ability to commute/relocate:

- Tonypandy, CF40 1NY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 42.5 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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