Hotel Receptionist
5 months ago
**The Haslem Group** are seeking a friendly, professional, and customer-oriented individual to join our team at **Haslem Hotel** as a **Hotel Receptionist**. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for every visitor. Your exceptional communication skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel.
**Responsibilities**:
**Guest Relations**:
- Greet guests warmly and create a welcoming atmosphere upon their arrival.
- Check guests in and out efficiently, providing accurate information about room rates, amenities, and hotel policies.
- Address guest enquiries, requests, and concerns promptly and professionally, striving to exceed their expectations.
**Reservations and Bookings**:
- Assist guests with room reservations, ensuring accuracy of information and availability.
- Manage online and phone reservations, making adjustments as needed to accommodate guest preferences.
**Front Desk Operations**:
- Operate the hotel's front desk, managing guest arrivals, departures, and enquiries with a positive attitude.
- Handle cash and electronic transactions accurately, balancing the cash register at the end of each shift.
- Maintain a clean and organized front desk area, including the display of relevant brochures and promotional materials.
**Communication**:
- Relay messages and information to guests and other hotel departments as necessary.
**Administrative Support**:
- Assist with administrative tasks, including data entry, filing, and preparation of reports.
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
**Guest Services**:
- Provide information to guests about local attractions, restaurants, transportation, and other services.
- Arrange for special services such as spa appointments, transportation, and reservations as requested.
**Problem Resolution**:
- Handle guest complaints and issues effectively, finding appropriate solutions to ensure guest satisfaction.
- Escalate complex problems to the management team when necessary.
**Qualifications**:
- GCSEs A-C in English, Maths and Science disciplines
- Additional education in hospitality management is a plus.
- Proven experience in a customer service role, preferably within the hospitality industry.
- Strong communication skills, both verbal and written, in multiple languages if possible.
- Proficiency in using computer systems, including reservation software and Microsoft Office Suite.
- Excellent organisational skills and the ability to multitask efficiently.
- Professional appearance and demeanor, with a focus on creating a positive first impression.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
**Benefits**:
- Competitive salary
- Opportunities for career advancement within a growing hospitality group.
- Employee discounts on hotel services and amenities.
- Training and development programs to enhance your skills and knowledge in the hospitality industry.
- Friendly and supportive work environment where teamwork and exceptional service are celebrated.
**Salary**: £10.42 per hour
**Benefits**:
- Employee discount
Schedule:
- Flexitime
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
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