Hotel Receptionist

**The Haslem Group** are seeking a friendly, professional, and customer-oriented individual to join our team at **Haslem Hotel** as a **Hotel Receptionist**. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for every visitor. Your exceptional communication skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel.

**Responsibilities**:
**Guest Relations**:

- Greet guests warmly and create a welcoming atmosphere upon their arrival.
- Check guests in and out efficiently, providing accurate information about room rates, amenities, and hotel policies.
- Address guest enquiries, requests, and concerns promptly and professionally, striving to exceed their expectations.

**Reservations and Bookings**:

- Assist guests with room reservations, ensuring accuracy of information and availability.
- Manage online and phone reservations, making adjustments as needed to accommodate guest preferences.

**Front Desk Operations**:

- Operate the hotel's front desk, managing guest arrivals, departures, and enquiries with a positive attitude.
- Handle cash and electronic transactions accurately, balancing the cash register at the end of each shift.
- Maintain a clean and organized front desk area, including the display of relevant brochures and promotional materials.

**Communication**:

- Relay messages and information to guests and other hotel departments as necessary.

**Administrative Support**:

- Assist with administrative tasks, including data entry, filing, and preparation of reports.
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.

**Guest Services**:

- Provide information to guests about local attractions, restaurants, transportation, and other services.
- Arrange for special services such as spa appointments, transportation, and reservations as requested.

**Problem Resolution**:

- Handle guest complaints and issues effectively, finding appropriate solutions to ensure guest satisfaction.
- Escalate complex problems to the management team when necessary.

**Qualifications**:

- GCSEs A-C in English, Maths and Science disciplines
- Additional education in hospitality management is a plus.
- Proven experience in a customer service role, preferably within the hospitality industry.
- Strong communication skills, both verbal and written, in multiple languages if possible.
- Proficiency in using computer systems, including reservation software and Microsoft Office Suite.
- Excellent organisational skills and the ability to multitask efficiently.
- Professional appearance and demeanor, with a focus on creating a positive first impression.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**Benefits**:

- Competitive salary
- Opportunities for career advancement within a growing hospitality group.
- Employee discounts on hotel services and amenities.
- Training and development programs to enhance your skills and knowledge in the hospitality industry.
- Friendly and supportive work environment where teamwork and exceptional service are celebrated.

**Salary**: £10.42 per hour

**Benefits**:

- Employee discount
- Flexitime

Schedule:

- Flexitime
- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person