Clearing House Accommodation Officer
1 month ago
**_Are you looking for a career supporting vulnerable adults?_**
**We are currently recruiting for a 6 month and 12 month fixed term contract opportunity.**
The Clearing House service coordinates the Rough Sleepers Initiative (RSI) partnership and other GLA commissioned programmes, providing access to supported social housing for clients with a history of rough sleeping. The aim is to maintain and strengthen existing partnerships across the sector and thereby offer an essential accommodation option for those leaving hostels and other homelessness services.
We are looking for someone to join us as Accommodation Officer (known internally as Clearing House Officer). While the role will mostly involve remote and office-based working the main focus will be to support the administration of our Waiting List, Allocations and Helpdesk functions.
In this role you will:
- Work as part of a team to provide a high-quality customer focused service and support to all organisations participating in the Rough Sleepers Initiative, and other GLA Commissioned programmes Clearing House coordinates.
- Assess ‘desk top’ referrals to the Clearing House waiting list to ensure they meet the eligibility criteria and are appropriate for the accommodation and support offered; appropriately matching clients to a suitable property that meets their needs.
- Maintain and develop effective relationships with a variety of internal and external stakeholders as well as delivering group training sessions for our partner agencies.
- Contribute to data analysis and reporting; in order to support the development and improvement of the service.
**About you**
This role is a great opportunity for people with experience of working in a role that provides support and/or assessment to vulnerable adults. You will also have:
- Excellent customer service and communication skills and the ability to build and maintain effective working relationships with internal and external partners and organisations.
- The understanding and knowledge of the needs and support requirements of vulnerable clients on low (or no) incomes, including those with mental health and/or substance dependency problems. An interest or understanding of issues relating to domestic abuse, and the support survivors require, would be desirable.
**How to apply**
**Closing date: 10am on Monday 12 February 2024**
**Interview and assessments on: Thursday 22 February 2024**
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
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