Housing Services
3 weeks ago
**Job Title**:
- Housing Services & Income Officer**Contract Type**:
- Temporary**Location**:
- West End - London**Industry**:
- Healthcare & Social Care**Contact Name**:
- Morenike Da-Silva-
**Contact Phone**:
- 0115 9418131**Date Published**:
- 25-Jul-2023Job Title**:Housing Services & Income Officer**
Location**:Kings Cross, London, WC1X 8QY**
Salary**:£15.00 - £15.50 (Depending on Qualification & Experience)**
Job type**:Temporary**
Duration**:1-2 months**
Hours**:Full time**
**Job Purpose**
Working within a centralised Housing team to support client’s provision of semi-independent accommodation and provide intensive housing management support to accommodation-based teams to:
- maximise rental income, minimise loss through bad debts.
- provide advice to services, and lead on effective legal actions, including occupation and anti-social behaviour.
- support clients to maintain accommodation through provision of housing management of at least one block of independent accommodation.
- ensure high level of accommodation standards through effective repairs and voids management, and responsibility for statutory and organisational health and safety.
- maximise financial income through effective management of occupation, minimising void loss in semi-independent accommodation.
- collate performance returns against KPI’s and provider monitoring returns.
Delegated Authority**:Level 7**
Team**:Housing Services**
Responsible to**:Housing Services Team Manager**
Responsible for**:Central Housing Management Support**
**Key Accountabilities**
**Maximise rental income, minimise loss through bad debts.**
**Monitoring of Rent Accounts**
- Using the organisational Housing Management system, review caseloads on a minimum of fortnightly basis for accruing arrears for all current clients.
- Scrutinise accounts for accuracy of charges and payments, ensuring any errors are raised and corrections are accurate and timely.
- Create and maintain comprehensive and accurate records of communication and rent letters issued as part of holistic client support records (accessible and clear to enable support teams to act upon with clients)
- Identify actions needed to correct accounts, activate or reactive benefit claims and effectively communicate this to service teams, monitoring progress of these, escalating where there are delays.
- Advise and guide services teams on benefit regulations, especially their impact on eligibility, effect on payment of / deduction for charges, impact on direct payments to landlords, criteria, and impact of sanctions, liaising with the Senior Officer where needed.
- Scrutinise accounts to ensure correct payments are being received, and any duplicate or overlapping payments are investigated and addressed (with specific attention to social service and housing benefit)
- Issue quarterly rent statement to all current clients, and former clients who
have outstanding balances in line with client Policy and Procedure
- Identify any overpayments that are likely to result in reclaim, maintain a log of these, and communicate this with finance teams.
- To support the Senior Officer with actions to recover former tenant arrears where services are decommissioned, or there is no allocated service
**Provide advice to services, and lead on effective legal actions, including occupation and anti-social behaviour.**
- In line with client Rent Income and Collection Policy, in liaison with the Senior Officer, initiate legal action at correct trigger points within the arrears stages.
- Maintain close liaison with services, to ensure that any legal actions initiated for reasons other than rent arrears at the service, also include rent arrears where
- Collate and check for accuracy, evidence in support of legal actions.
- Lead on all legal actions where a court hearing is required, including for AST’s and protected licences, select the correct legal action, fully complete all paperwork required and submit internally and externally to correct timescales.
**Semi Independent Accommodation**
- To lead on the day-to-day provision of allocated semi-independent accommodation, and to provide cover where required for colleagues during periods of absence.
- Ensure that service information is current and promoted as a move on option to accommodation services and/or Clearing House, with clear referral criteria and
- Provide robust tenancy support for clients to support them to maintain their accommodation, including making timely referrals for additional support where needed, and review appropriateness of accommodation if needed.
- Carry out and review client risk assessments for all clients and maintain accurate assessment and contact records on INFORM.
**Partnership Working**
- Develop and maintain positive relationships with accommodation service teams and
managers, facilitating surgeries and providing ad hoc advice and support.
- Develop effective relationships with Registered providers and attend liaison
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