Medical Receptionist
3 weeks ago
Job description
**Greater Lancashire Hospital are looking for an exceptional Medical Receptionist who is passionate about providing amazing customer service to join our very busy team.**
**Greater Lancashire Hospital is an independently owned leading private hospital, based near Preston, Lancashire.**
**We offer our patients a range of first-class day-cases, outpatient and diagnostic facilities led by the top consultants in the North West.We are the only hospital in the area to have received 'outstanding' for patient care by CQC.**
**The Role**
As a Medical Receptionist, you will work as part of our patient facing receptionist team to complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.
This role is a part time role covering 2 evenings each week (16:00-20:00) and the weekends, totalling 23 hours per week. Job share may be considered.
You will have all the attributes required to provide a high-quality service to our patients and understand the support your team needs. In addition, you will have:
- A good standard of general education.
- Previous Receptionist or customer service experience (preferred but not essential)
**Job Breakdown**
- Meet and greet patients in a polite, friendly and courteous manner.
- Comply with all Covid guidelines and checklists.
- Preparation of patient packs in readiness for clinical sessions.
- Processing of payments from private clients; recording and balancing of payments at the end of each day.
- Ensure reception area, waiting areas and kitchen are kept clean and tidy.
- Provision of appropriate hospitality arrangements for patients and visitors.
- Monitoring of specific stock levels and ordering as required.
- Dealing with clinic and patient appointment queries and cancellations.
- Maintenance of the relevant patient management system.
- Ensuring patients’ privacy and dignity are respected at all times.
- Ensure all company procedures, especially those around data control and confidentiality, are adhered to at all times.
- Assist with the induction process for any new clinical staff employed at GLH.
Please telephone Claire Wignall, Administration Lead on 01772 663977 for any general enquiries.
**Job Types**: Part-time, Permanent
**Salary**: £10.21 per hour
Ability to commute/relocate:
- Preston, PR2 5BW: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Medical Receptionist: 1 year (preferred)
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