Victim Care Co-ordinator

2 weeks ago


Staffordshire, United Kingdom Citizens Advice Full time

**Position**: Victim Care Co-ordinator

**Location**: South Staffordshire

**Closing date**: 24 November 2023

**Role details**:
Job title: Victim Care Co-ordinator

Location: South Staffordshire

**Salary**: upto £22,326

Salary pro rata: Yes

Hours per week: 30

Type of contract: Fixed term

Closing time: 17:00

Working across geographically determined areas in South Staffordshire, agilely from partnership venues within that geographical boundary. Hybrid working. May be expected to work some unsociable hours including evenings, weekends and Bank Holidays.
- flexibility to work between 8.30 am and 6 pm daily and between Mon to Sat.

The Role is to provide information, advice, practical and emotional support to victims of crime to help them recover from their experience and to exercise their rights as determined by the Victims Code.

You will undertake casework with victims of crime across Staffordshire referred to the service including Face to Face support and home visits including:

- Listen to victims of crimes and help them decide what resolution they require.
- Complete assessments of a victim’s needs and risk and develop support
- Liaise/ co-ordinate responses from other agencies
- Network with agencies
- Assist Victims to exercise their rights under the victims Code
- Support victims through Police Investigation/Court process
- Facilitate Victim led Restorative Justice interventions
- Liaise with other Criminal Justice partners including the police on behalf of victims
- Facilitate effective introductions and onward referrals to other services
- Advocate on behalf of victims both individually and collectively, for improvements in services and support where gaps or weaknesses are identified

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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