You Know Your Worth Time for Something New

3 weeks ago

Letchworth, United Kingdom Caremark Herts Full time

**_If you have experience in Care but looking to progress in your career or take on a slightly different role, please contact us to discuss_**

*Caremark is currently recruiting for a **Field Care Supervisor/Support** to join our growing team at our North Herts & Stevenage Branch*

**You must be able to drive and have use of your own vehicle**

** You will be on-call on a Rota Basis (1 week in 3 or as directed by the branch)**

**You will be expected to cover care calls in office hours and outside of office hours in emergencies**

Caremark is an established and highly regarded home care provider offering home care, personal support, home help, and companionship services.

Field Care Supervisors spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete the necessary administrative duties. Field Care Supervisors are responsible for implementing field-based quality control systems and the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care & Support Workers and clients.

**Principal responsibilities**
- To carry out Individual Needs Assessments for new and potential clients.
- To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
- To carry out introductory visits every time a Care & Support Worker visits a client for the first time.
- To hold the on-call phone on a rota basis; this will include evenings and weekends.
- To facilitate the practical induction of all new Care & Support Workers.
- To conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
- To urgently report any changes in a Care & Support Worker’s or client’s schedule to the Care Coordinator.
- To monitor all clients for service and Care & Support Worker satisfaction.
- To ensure accuracy and completeness of all documentation held in clients’ homes.
- To support, monitor, supervise and mentor all Care & Support Workers in the field. Encourage and identify opportunities for continuing professional development.
- To ensure that all written reports and administration are up to date.
- To maintain close liaison with both the Care Manager and Care Coordinator.

**Hours**
- Core working hours; 08:30 am - 17:30 pm Monday to Friday
- On-call is every 3 weeks; this includes the evenings and weekends.
- Flexible outside of hours to cover calls as and when needed (Paid as overtime)
- At least 1-year of experience working for a Domiciliary/ home care Agency. (preferred)
- Ideally NVQ/QCF level 2 / 3 in Health & Social Care, if not willing to work towards this
- Must be good at problem-solving and like a challenge
- Must be Organised, methodical, and have a good eye for detail.
- Must be flexible around working schedules, roles, and responsibilities.
- Being a team player and a people person is extremely crucial to this role.
- Able to work under pressure and in a fast-paced environment.

**Benefits of working for us**:

- FREE Uniform and Full PPE provided.
- Full FREE training provided & support working towards the Care Certificate qualification.
- Opportunity to gain the diploma in Health & Social Care with ongoing training & supervision, we can tailor-make you’re training to YOUR needs.
- Eligibility for Blue Light Card Store Discounts
- Bonus scheme for recommending a friend.
- Pension Scheme.
- Paid holiday.

** SALARY DEPENDANT ON EXPERIENCE **

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Referral programme
- Store discounts
Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Application question(s):

- Are you happy to cover care call and on-call outside of working hours
**Experience**:

- care: 1 year (required)
- supervisory: 1 year (preferred)
Licence/Certification:

- Driving Licence (required)
- NVQ leve1 2 or 3 or working towards (preferred)

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