Delivery Administrator

**Job Title: Delivery Administrator**

**Salary: £21,900**

**Location: Lichfield/Hybrid**

**Hours: Rotating shifts between 8am - 8pm Monday to Saturday. Saturday’s form part of core contractual hours and when working a Saturday, you will get a day in lieu off within the week. Occasional Sunday and Bank Holiday working may be required.**

**Description**:
We are recruiting an adaptable, tenacious self-starter to liaise with external suppliers and clients to organise deliveries. The role of a Delivery Administrator is to handle incoming and outgoing calls to resolve all queries in a professional, confidentand timely manner.

**Key Duties**:

- To confirm delivery arrangements with the customer in a proactive timely manner
- To liaise with depots to discuss fleet availability
- To liaise with external delivery partners to ensure vehicles are delivered
- To extend fleet rentals where applicable
- To deliver excellent customer service, supporting internal and external processes to help provide a smooth and efficient service to all partners and customers
- To deal with any customer queries or issues arising from the delivery process
- To update the internal database with accurate clear records
- To support and coach new starters, ensuring their integration into the business is seamless
- To review live hire reports, identify issues and resolve to minimise any exposure to cost
- To discuss, send and chase Rental Documents
- Efficiently respond and action all correspondence in a timely manner
- Accurate production of all Driver Packs, ensuring data recorded is a true reflection of what has been agreed
- Observing and complying with GDPR
- To achieve objectives and targets set
- Carry out reasonable tasks as requested by your Line Manager

**Key Skills/Experience Required**:

- Demonstrable administration and customer service experience not essentially within a phone-based environment
- The ability to learn new processes quickly and efficiently
- Competent with using (MS Office) MS Word, Excel and learning new systems
- Excellent verbal communication skills, persuasive and assertive
- Proven judgment and decision-making skills including problem solving
- Ability to effectively manage professional relationships with business partners and clients
- Able to work on own initiative as well as support team and departmental goals and objectives
- Effective time management including organisation of self and workload
- Good written communication skills, capturing a clear logical summary of situations. The ability to prioritise, recognising importance and urgency and work to tight deadlines at pace.