Medical Receptionist

4 days ago

Nottingham, United Kingdom The Family Medical Centre Full time

**Family Medical Centre - Job Description - Medical Receptionist**

**We currently have the opportunity to employ one new Medical Receptionist**

**Job Title**:Medical Receptionist
**Location**:Dr Sood and Partners
171 Carlton Road
Nottingham

**Responsible to**:Office Manager

**1. Overall Purpose**
To act as the first point of contact with patients and to route their enquiries appropriately. To carry out duties as laid down in the practice procedures, to enable the whole Primary Health Care Team (PHCT) to deliver the best possible services to patients.

**2. Principal Accountabilities**
a) To ensure that all enquiries are dealt with efficiently and courteously b) To ensure that record keeping and the distribution of information is undertaken efficiently and promptly both on computer and on paper as appropriate) c) To ensure that the working environment is kept tidy

**3. Main Duties**

a) Providing a welcoming and efficient reception service including dealing with telephone enquiries and providing an efficient message taking service

b) Arranging appointments for doctors, other members of the Primary Healthcare Team and visiting specialists
- c) Liaising with internal and external agencies, and to ensure that all enquiries are dealt with in an appropriate and confidential manner.

d) Accepting and processing requests for repeat medication in line with practice procedures

e) Ensuring that the working environment is tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters.

f) Deputising for colleagues as required

g) Any other duties necessary for the smooth running of the practice.

Reporting relationships - reports to the Office Manager

**4. Contacts**
Patients, Receptionists, Doctors, Practice nurses, Practice administrative staff, other members of the PHCT including district nurses, health visitors and midwives. PCN attached staff, pharmacists, social prescribers, physiotherapists, health and wellbeing coaches
Visiting health professionals

**5. Job Challenges**
To assist in providing an appropriate, responsive and quality service to all patients
To assist in achieving optimum practice efficiency and economy.

**7. Job Revision**

**8. Policies and procedures**
The duties and responsibilities of the post will be in accordance with the policies and procedures of the Family Medical Centre which may be amended and updated from time to time.

April 2024

**Job Types**: Part-time, Permanent

**Salary**: From £11.44 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham, NG3 2FW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 22/04/2024
Reference ID: Medical Receptionist FMC

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