Library Student Support Assistant
3 months ago
Liverpool Hope University is seeking to appoint 3 Library Assistants to join our welcoming and inclusive Customer Services team, supporting students and staff in their use of the Library. The core aspect of this role is staffing the Library’s Help Points and dealing with enquiries face to face, over the phone and online. You will also be expected to provide roving support in the Library, taking a pro-active approach to supporting all library users, and to contribute to the Library’s engagement, feedback and social media activities.
Other administrative tasks will be undertaken as directed to provide students with the resources and services they need, including, but not limited to, tasks related to reserved, overdue, claimed returned and missing items, as well as the handling of materials including shelving of returned materials and stock moves. You will also be expected to provide support to the Customer Services Co-ordinator to deliver, maintain and develop the library services which support the teaching, learning and research activities of the University.
Key skills required for this role include experience of customer services, excellent communication skills, good IT skills and the ability to work as part of a team.
This post requires working at The Sheppard-Worlock Library at Hope Park on a rota basis.
- Post 1 Mon - Fri 8am - 12pm
- Post 2 Mon - Fri 11am - 3pm
- Post 3 Mon - Fri 2pm - 6pm
The selection process will take place on 7th and 8th August and will include a written task followed by an interview.
**Salary**:£21,828 - £23,700 (Grade 3) **(pro rata to hours worked) **per annum
**Job Types**: Part-time, Permanent
Pay: £21,828.00-£23,700.00 per year
Expected hours: 20 per week
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 4ALIB10A
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