Customer Support Advisor
3 weeks ago
**Could you be our new Customer Support Advisor?**
**Company Profile**
**Overview of Role**
**Customer Support Advisor**:
Provide customer service support to customer base both directly through conversations and indirectly through creating and maintaining documentation. Friendly, patient, able to work in a fast-paced environment, able to work as a team, attentive to detail, able to work on deadline, able to prioritize Customer orders, you’re a problem-solver, have great listening skills, and can maintain accurate record-keeping
**Responsibilities**:
- Creating documentation to help customers resolve their issues.
- Assisting with billing issues, if required
- You will be upgrading processes, helping our customers, and implementing new functionality to help our customers work even better.
- Investigate customer complaints and resolve quickly and patiently
- Maintain thorough and accurate customer service records
Learn how to use database systems and technology to deliver great customer care
- Help customers register online and process their training
- Communicate with customers about their training
- **Qualifications**:_
- Customer Service experience
- Excellent telephone manner
- Excellent attention to detail
- You will be required to complete a full Security Clearance background check
**Job Type**: Permanent
**Benefits**:
- Company pension
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Overtime
Ability to commute/relocate:
- Grimsby: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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