Customer Service Manager
2 weeks ago
**_Are you a highly motivated professional, with excellent communication skills? Are you looking for a new and exciting challenge? _**
Baltic Recruitment are currently recruiting for a Permanent **Customer Service Manager,**working at our client's Head Office in **Hartlepool.**Working for a privately owned company, established 15 years ago and currently ranked as the 6th largest distributor within their industry in mainland UK.
**Customer Service Manager Main Duties & Responsibilities**:
- Working within a busy domestic sales office, continuing, and developing the excellent relationships with existing customer base, whilst identifying new and regaining lapsed customers
- Manage and develop the existing sales and service team by providing ongoing support, personal development and training - regular performance monitoring and management, provide training and general support to the sales staff on a daily basis
- Maintain and build strong relationships with all stakeholders, including customers, colleagues and 3rd party suppliers
- Deal with and manage customer queries with a focus on retention and customer satisfaction
- Look for ways to better manage and improve existing processes and any system issues to create a higher level of service for the customers
- Support OKRs to deliver continuous improvement whilst exceeding company targets
- Manage linked products to add greater value and aid customer retention
- Monitor and manage the inbound customer leads and queries for existing and potential orders
- Sales report analysis and presentation to all stakeholders
- Support and help deliver growth for the business across new territories and customer acquisition
- Have the ability to liaise effectively with marketing, transport, credit control, supplies and HR
- Maintain their excellent 5-star review rating
- Have knowledge within the marketplace to understand competition and trends, and to provide pricing and delivery feedback to other departments
**Customer Service Manager Applicants**:
- Have a high degree of drive and the ability to inspire and enthuse the team
- Excellent mentoring and people management skills
- Brilliant at customer relationship building and diplomacy
- Be highly motivated and target driven
- Professional, accurate and diligent
- Pro-active with initiative
- Have the ability to organize and prioritize individual and team workload with efficient time management
- Excellent communication and conciliation skills
- A competent learner with an ability to rise to new challenges and hit the ground running
- System 'savvy' and confident in Excel and learning bespoke systems quickly
- Comfortable working in an office-based environment on a daily basis
- Positive and focused to achieve tasks with a 'can do' attitude
- Thrives in a fast-paced environment where speed and accuracy are equally important
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