Customer Service Manager

2 weeks ago


Hartlepool, United Kingdom Baltic Recruitment Limited Full time

**_Are you a highly motivated professional, with excellent communication skills? Are you looking for a new and exciting challenge? _**

Baltic Recruitment are currently recruiting for a Permanent **Customer Service Manager,**working at our client's Head Office in **Hartlepool.**Working for a privately owned company, established 15 years ago and currently ranked as the 6th largest distributor within their industry in mainland UK.

**Customer Service Manager Main Duties & Responsibilities**:

- Working within a busy domestic sales office, continuing, and developing the excellent relationships with existing customer base, whilst identifying new and regaining lapsed customers
- Manage and develop the existing sales and service team by providing ongoing support, personal development and training - regular performance monitoring and management, provide training and general support to the sales staff on a daily basis
- Maintain and build strong relationships with all stakeholders, including customers, colleagues and 3rd party suppliers
- Deal with and manage customer queries with a focus on retention and customer satisfaction
- Look for ways to better manage and improve existing processes and any system issues to create a higher level of service for the customers
- Support OKRs to deliver continuous improvement whilst exceeding company targets
- Manage linked products to add greater value and aid customer retention
- Monitor and manage the inbound customer leads and queries for existing and potential orders
- Sales report analysis and presentation to all stakeholders
- Support and help deliver growth for the business across new territories and customer acquisition
- Have the ability to liaise effectively with marketing, transport, credit control, supplies and HR
- Maintain their excellent 5-star review rating
- Have knowledge within the marketplace to understand competition and trends, and to provide pricing and delivery feedback to other departments

**Customer Service Manager Applicants**:

- Have a high degree of drive and the ability to inspire and enthuse the team
- Excellent mentoring and people management skills
- Brilliant at customer relationship building and diplomacy
- Be highly motivated and target driven
- Professional, accurate and diligent
- Pro-active with initiative
- Have the ability to organize and prioritize individual and team workload with efficient time management
- Excellent communication and conciliation skills
- A competent learner with an ability to rise to new challenges and hit the ground running
- System 'savvy' and confident in Excel and learning bespoke systems quickly
- Comfortable working in an office-based environment on a daily basis
- Positive and focused to achieve tasks with a 'can do' attitude
- Thrives in a fast-paced environment where speed and accuracy are equally important



  • Hartlepool, United Kingdom Flavour Speciality Ingredients Ltd Full time

    You will be part of the Customer Services team directly reporting to the Customer Services Supervisor. You will be responsible for managing customers and all order related issues in an efficient manner. You will co-ordinate the customer needs through the appropriate departments from initial enquiry through to shipping of raw material or finished product. -...


  • Hartlepool, United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be...


  • Hartlepool, United Kingdom Hays Business Support Full time

    Your new company A renowned parent company of our five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties. Your new role Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries. Make outbound calls to confirm deliveries, survey satisfaction and...


  • Hartlepool, United Kingdom Imperial Workforce Full time

    Imperial Professionals is delighted to announce that we are working exclusively with one of our high-profile clients to appoint an Engineering Services Manager on a permanent basis. **Job Title**: Engineering Services Manager **Location**: Teesside **Package**: Competitive basic plus fantastic benefits. **Employment Opportunity**: Permanent **Overview...


  • Hartlepool, United Kingdom Asda Full time

    **Job Title**: Customer Delivery Driver ***Location**: Hartlepool ***Employment Type**: Part time ***Contract Type**: Permanent ***Shift Pattern**: Work Shift: Afternoons ***Hours per Week**: 19.5 ***Pay Rate**: £11.44 ***Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 26 May 2024 About the Role Our operation runs 24 hours per day, 7...

  • Service Administrator

    4 weeks ago


    Hartlepool, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: Gi Group Hartlepool have an exciting opportunity with our client a manufacturing and distribution company, currently recruiting a new Service Administrator to join on a permanent basis in a role as part of the service team which encompasses sampling, customer service, stock control and purchasing. Our client is the holding...


  • Hartlepool, United Kingdom Asda Full time

    Customer Delivery Driver - Hartlepool Job TitleCustomer Delivery DriverLocationHartlepoolEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week19.5Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date26 May 2024 About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings...

  • Project Manager

    3 weeks ago


    Hartlepool, United Kingdom NRL Recruitment Full time

    Project ManagerLocation: HartlepoolNRL are pleased to be working alongside a world class provider of subsea technologies and services to recruit for a Project Manager based in their facility in Hartlepool.This is a fantastic opportunity to join a team as their expansion gathers momentum. With a further facility in Blyth currently in construction, our...

  • Project Manager

    2 weeks ago


    Hartlepool, Hartlepool, United Kingdom NRL Recruitment Full time

    Project ManagerLocation: HartlepoolNRL are pleased to be working alongside a world class provider of subsea technologies and services to recruit for a Project Manager based in their facility in Hartlepool.This is a fantastic opportunity to join a team as their expansion gathers momentum. With a further facility in Blyth currently in construction, our...


  • Hartlepool, United Kingdom JYSK Full time

    Job DescriptionHartlepool JYSK Deputy manager, Driving Jysk values and leadership throughout the team to achieve Jysk tasks and results. Looking for a very service driven individual with bags of potential to grow into future store management.Working alongside store management to development the brand image in the north to create a desirable shopping...


  • Hartlepool, United Kingdom JYSK Full time

    Company Description We believe that our employees are key to our success going from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK, and we also take pride in rewarding engagement and a great effort among our employees. Our three fundamental JYSK Values –...

  • Site Manager

    3 days ago


    Hartlepool, United Kingdom Elvet Recruitment Full time

    Elvet Recruitment have been appointed to recruit an Site Manager for a regional housing developer to manager a new build site in Teesside. This role is ideally suited to someone who may have a mixed background in new build housing, preferably with a developer and a contractor. Working with a small, but dedicated team, this is a critical role for someone...


  • Hartlepool, County Durham, United Kingdom Hays Business Support Full time

    Your new company A renowned parent company of our five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties. Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries. Make outbound calls to confirm deliveries, survey satisfaction and...

  • Site Manager

    3 days ago


    Hartlepool, United Kingdom Elvet Recruitment Full time

    Elvet Recruitment have been appointed to recruit an Site Manager for a regional housing developer to manager a new build site in Teesside.This role is ideally suited to someone who may have a mixed background in new build housing, preferably with a developer and a contractor.Working with a small, but dedicated team, this is a critical role for someone who is...


  • Hartlepool, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    Job summary At NEAS we are passionate about the delivery of high quality clinical care and are committed to developing our services centred around the communities we serve. As part of our journey, we are developing new roles that increase the clinical and professional leadership of our workforce in a way that advances our professional capabilities to...


  • Hartlepool, United Kingdom Hartlepool Borough Council Full time

    **Vacancy Details**: **Summary** **Location**: - Civic Centre**Region**: - North East England**Job Type**: - Permanent**Category**: - Housing**Date Posted**: - 22/02/2023**Reference**: - 0000005510**Description**: RESOURCES AND DEVELOPMENT DEPARTMENT DEVELOPMENT AND GROWTH DIVISION, STRATEGIC ASSET MANAGEMENT (HOUSING) TEAM **SENIOR HOUSING OFFICER...

  • Shipping Clerk

    4 weeks ago


    Hartlepool, United Kingdom International Flavors & Fragrances Full time

    To ensure that the Shipping Documentation is satisfactorily prepared to ensure on time delivery of product to our global and intercompany customers; in line with statutory and regulatory requirements relating to the carriage of Dangerous/Hazardous Goods. - Completion of all necessary documentation to enable the transportation of Aroma Chemicals by Air and...


  • Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    The Wheelchair and Orthotic Support Officer at North Tees and Hartlepool NHS Foundation Trust provides administrative and operational support for wheelchair and orthotic services. Responsibilities include managing referrals, appointments, and records; coordinating equipment demonstrations, fittings, and repairs; delivering excellent customer service to...


  • Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    The Wheelchair and Orthotic Support Officer at North Tees and Hartlepool NHS Foundation Trust provides administrative and operational support for wheelchair and orthotic services. Responsibilities include managing referrals, appointments, and records; coordinating equipment demonstrations, fittings, and repairs; delivering excellent customer service to...


  • Hartlepool, United Kingdom Hartlepool Borough Council Full time

    **Vacancy Details**: **Summary** **Location**: - Civic Centre**Region**: - North East England**Job Type**: - Permanent**Category**: - Other**Date Posted**: - 15/05/2024**Reference**: - 0000006225**Description**: RESOURCES AND DEVELOPMENT DEPARTMENT STRATEGIC DEVELOPMENT & SUSTAINABILITY/DEVELOPMENT & GROWTH **PROGRAMME MANAGEMENT OFFICER** **REF:...