Customer Service Administrator
2 months ago
You will be part of the Customer Services team directly reporting to the Customer Services Supervisor. You will be responsible for managing customers and all order related issues in an efficient manner. You will co-ordinate the customer needs through the appropriate departments from initial enquiry through to shipping of raw material or finished product.
- Receive and enter customer orders onto the MRP system
- Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.
- Keep client proactively informed about the status and progress of orders and take appropriate action to maximize punctuality and prevent delay
- Handle all order amendments, whether requested by the customer or company, and communicate status to all parties involved
- Work with Planning & Sales to determine inventory management plans for customers
- Respond and assist on all supply chain related issues
- Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly.
- Effectively escalate issues to Supervisor and/or Senior Manager where appropriate.
- Maintain customer records and master data. Ensure its accuracy on a consistent basis.
- Identify and pro-actively manage your training needs
- Provide effective cover to co-workers who are on holiday or on sickness leave.
Qualifications and Requirements
- Customer focused with the desire to ensure the customer is delighted every time.
- Evidence of previous Customer Service experience.
- Experience of using ERP systems (SAP, Oracle etc)
- Excellent attention to detail and accuracy
- Evidence of strong communication skills both written and verbal (including report writing)
- Evidence of effective time management & priority setting with regards to personal workload
- Evidence of ability to work in partnership with key personnel
- Suitable level of I.T. proficiency - Microsoft Excel, Word, Outlook
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Flexitime
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Hartlepool (required)
Ability to Relocate:
- Hartlepool: Relocate before starting work (required)
Work Location: Hybrid remote in Hartlepool
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