Tier 1 Support Agent
3 weeks ago
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people
Interested in joining our smart, fun, and talented team?
The Support Team is the first line of support for our customers when they have a system issue and is a vital role in Fourth’s ability to provide exceptional Customer Service at all times. Based in Macclesfield, this role provides a great career development opportunity for someone who would like to develop to become a technical Specialist or to move internally within other Fourth departments.
The role...
- To provide software support for UK Customers.
- To have a great knowledge in our products; to be able to distinguish between user or system related issues.
- To handle or re-assign queries as appropriate.
- To regularly update the customer on their case.
- To achieve Service Level Agreements at all times.
- To be customer services focused.
- To build strong working relationships.
- Zendesk experience
- Microsoft Office Experience
- Strong verbal and written communication skills
- ITIL Background preferred
With a competitive salary, together with 25 days holiday + birthday off, we also offer medical plans and discounted gym and meals with some of our fantastic customers.
**Our Story**
In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
**_Fourth is an Equal Opportunity Employer_**:
- All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status._
**Job Types**: Full-time, Permanent
**Salary**: From £19,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- MACCLESFIELD: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in MACCLESFIELD
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