Ticketing Services Representative

1 month ago


London, United Kingdom TixTrack Full time

At TixTrack, we deliver world-class ticketing solutions. We combine modern technology, beautifully simple design, and the art of listening to create ticketing software that is easy to use but extremely powerful.

We are a small but growing company and anticipate robust growth in 2023-24. TixTrack HQ is in Los Angeles with a presence across the US, including NYC and international markets including the UK, Australia, and New Zealand.

**Job Summary**:
The Ticketing Services Representative helps ensure our Ticketure clients receive exceptional service and support. This role is responsible for handling and resolving client queries while ensuring a positive client relationship.

**Essential Duties and Responsibilities**
- Support clients by providing information about our Ticketure product and answering questions.
- Assist with issues arising from system bugs and functionality problems.
- Communicate with Product Manager when fixes need to be worked into the sprint.
- Escalate client’s needs to other departments in a timely manner, when necessary.
- Build positive client relations by checking in regularly and following up on active items.
- Identify potential client services concerns and take proactive measures to address.
- Support the specification, configuration, and set up of new TixTrack Client installations.
- Help successfully onboard and train new clients on the Ticketure system.
- Develop new maps for clients as necessary and assist with large on-sales.
- Support ongoing set up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients.
- Maintain a comprehensive working knowledge of TixTrack’s Ticketure product including all new software updates that are released.
- Work with the Sales and Customer Success teams to ensure clients are informed when new features are released.
- Provide occasional input and feedback into the further development and enhancement of TixTrack’s product range.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

**Qualifications**:
**Minimum Requirements**:

- Bachelor’s degree in business or related field.
- Three or more years of proven client relationship or customer service experience.

**Essential Skills**
- Strong oral and written communication skills.
- Ability to work independently.
- Possess strong interpersonal and problem-solving skills.
- Excellent attention to detail.
- Proficient organizational and time management skills.

**Equipment/Software/Tools**:

- Microsoft Office
- Google Suite
- Slack
- CRM Software

**Company Values***:
We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.

**Compensation & Perks**:

- Base annual salary range of £30,000-£40,000, commensurate with experience
- Annual bonus based on performance and company success
- Learning & development opportunities
- Flexible scheduling
- Hybrid work environment



  • London, United Kingdom Layered Reality Full time

    Layered Reality are the leaders in immersive entertainment experiences - with powerful storytelling, cutting-edge technology and outstanding customer service. We combine live theatre (actors, movie-scale sets, and special effects) together with the latest digital technology (virtual reality, projection mapping and holograms) plus physical sensations (sight,...


  • London, United Kingdom Virgin Atlantic Full time

    London Heathrow Permanent £28,042.20 11-07-2023 **Job Details**: **Salary**: £28,042.20 plus shift pay and excellent benefits - Hours: 37.5 hours per week - Shift pattern - 4 on 2 off covering shifts from 04:00 am-23:30 pm - Location: London Heathrow Airport T3 - Contract: Full-time - Permanent Closing Date: Tuesday 11th July 2023 **In a...

  • Head of Ticketing

    3 days ago


    London, United Kingdom AEG Full time

    The AEG Presents International Touring team are looking for someone to head up their international ticketing department. You’ll build out the Ticketing team by recruiting and onboarding the right people at the right time to assist with the ticketing needs of the International Touring Team. This is a hands-on role. You’ll be responsible for overseeing...


  • London, United Kingdom ABL Recruitment Full time

    Job Title : Reservation, Ticketing Agent (English/Mandarin) Language : Fluent Mandarin and English Location : Central London (Hybrid 3 days onsite 2 days remote) Industry : Travel Require visa sponsorship now or in the future Do not speak fluent Mandarin and English Our client is a leading global airline and tourism representation company....

  • Ticketing Assistant

    1 month ago


    London, United Kingdom The iLUKA Collective Full time

    Summary of Role To assist and coordinate all ticket operations. To assist in creating an efficient ticket allocation and distribution system, working closely with the Guest Communications Team and the Ticketing Department. This is a remote role but may require travel during the tournament. We do require you to be willing to adjust working hours slightly if...

  • Ticketing Assistant

    4 weeks ago


    London, United Kingdom Handle Recruitment Ltd Full time

    **Sector**: office support - **Type**: hybrid - **Contact**: Hannah Johnstone - **Start Date**: January 2024 - **Expiry Date**: 15 December 2023 - **Job Ref**: BBBH108559 **Ticketing Assistant - Live Events** **Salary DOE** **January Start** Are you ready to dive into the world of live and online events with a growing name in culture and entertainment?...

  • Ticketing Assistant

    1 month ago


    London, United Kingdom Crystal Palace FC Full time

    **Job Location Selhurst** **Contract Type Full-time** **Salary/ ROP Competitive** To support the ticketing team with all aspects of seat inventory relating to ticketing, membership and Hospitality for all stadia, home and away, for all associated team as well as support the documentation and continuous improvement of all relevant processes and...


  • London, United Kingdom The British Museum Full time

    **Database Coordinator (Ticketing)** **Advancement** **Full-time** **Permanent** **£27,999 per annum** **Application deadline: 12pm (midday) on Wednesday 21 June 2023** **About the Role**: The post holder will work with the Senior Database Manager to ensure a level of excellence within ticketing system processes, with a particular focus on ticketing...


  • London, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • GDS Ticketer

    5 days ago


    London, United Kingdom C&M Travel Recruitment Full time

    Senior Amadeus Ticketer required for London based Travel Company based on the Victoria line We currently have an opportunity for a candidate with BSP ticketing experience to work in a small friendly environment in a busy ticketing department as part of a team. Salary £25-30k depending on experience plus Bonus and staff concessions. In this Senior BSP...

  • Head of ticketing

    4 weeks ago


    London, Greater London, United Kingdom Donmar Warehouse Full time

    Application deadline: 12pm on Thursday 30th MaySalary: £40,000 per annumTerms: Permanent, full time Working hours: 35 hours per week; including one duty management shift per weekInterview round one: Monday 13th MayInterview round two: Week beginning Monday 20th May Are you a data-driven leader with a passion for the performing arts?The Head of Ticketing is...


  • London, United Kingdom Sofa.com Full time

    Role: Part time Customer service representative Reports to: Customer service manager & Team lead Location: Chelsea The role You’ll be proactive, organised, with the ability to prioritise. You’ll also work to target KPI’s, alongside demonstrating a high level of professionalism in all communication, reflecting company standards. This role requires...

  • Ticketing Assistant

    2 weeks ago


    London, United Kingdom Covent Garden FX LTD Full time

    The main focus of the job is to operate ticket sales. Up selling tickets to customers and identifying the best suited product for their needs. This role will need someone confident and outgoing, happy to get to know customers to ensure that they are getting the best service or event for their needs and budget. You will be required to become familiar with...


  • London, United Kingdom Chelsea Football Club Full time

    **Job Title - Ticketing Administrator** **Location - Stamford Bridge** **Hours - Full-Time, Permanent** **About Us**: As a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and...

  • Ticketing Executive

    4 days ago


    London, United Kingdom C&M Travel Recruitment Full time

    Ticketing ExecutiveThis specialist tour operator offer bespoke holidays across Africa, the Middle East & Indian Ocean. They pride themselves on their expert team and are now looking for a home based TicketingExecutive to join their small team. In this role you are responsible for everything related to flights, and ensuring best fares are sourced for all...


  • London, United Kingdom Inspiro Learning Full time

    _**Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.**_ Are you ready to explore a world of...


  • London, United Kingdom Arsenal Football Club Full time

    **The Role**: We are looking for a** Ticketing System Coordinator **to support the team in delivering all aspects of ticketing including system configurations for matches and events. This role will be responsible for the management of the ticketing inventory, the functionality within the ticketing platforms for both Men and Women’s fixtures and will also...


  • London, United Kingdom Shakespeare's Globe Full time

    SShakespeare’s Globe is looking for a **Ticketing & Sales Assistant** to join our **Ticketing and Sales** team SShakespeare’s Globe is currently seeking** Ticketing & Sales Assistants **to join our Ticketing & Sales team on a permanent, full-time basis. **The role**: To provide the highest quality of service to our patrons, customers, and staff,...


  • London, United Kingdom JP Morgan Chase Full time

    **Strategic Sponsorships & Tickets Associate** We are seeking an enthusiastic and dynamic Strategic Sponsorships & Tickets Associate to join JP Morgan in London on an initial 12 months contract. Ideally you will have previous experience within marketing, events, tickets, operations, finance or a support function and you should be detail-oriented, organised...

  • Ticket Examiner

    4 hours ago


    London, United Kingdom Great Western Railway Full time

    **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world and with some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall to Bristol, South Wales...