Customer Service Representative

2 weeks ago


Hereford, United Kingdom UBT Full time

We are currently seeking a **Customer Service Representative **to join a well-established, family-run SME based in **Hereford. **As a Customer Service Representative you will be responsible for providing impeccable customer service for clients. You will be expected to work in a team of 3-4 and communicate effectively and courteously with all other staff and departments of the business. Your role will be vital in ensuring that our client's provide the level of service that ensures they retain and grow customers.

**Key duties and responsibilities....**
- You will be responsible for phone answering, dealing with customer queries and processing orders accurately and efficiently
- Respond to customer queries. i.e. late deliveries, missing goods, carriers etc.
- Contact carriers regarding deliveries, obtaining PODS, etc
- Take down customer orders accurately
- Sales Order Entering
- Process, track and review returns
- Office Support

**Requirements**:

- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Hours**:Mon - Friday 8am - 4.30pm

**Benefits**
- Salary of £25K - £30K (negotiable depending on experience)
- Quarterly Discretionary bonus scheme base on performance against KPI’s.
- On-site Parking
- Modern Open plan office.
- 25 days holiday per year + bank holidays
- Free lunch’s

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hereford: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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