Service Owner

3 months ago


Isle of Man, United Kingdom Derivco Full time

Employment Type: Permanent

Derivco is boldly leading the way as a next generation tech company. With a vision to become the formidable force in the tech industry, we are constantly pushing the boundaries of innovation to create cutting-edge solutions that set new standards.

Our team of over 2000 global experts is made up of trailblazers who embody our core values of creativity, passion, and a relentless pursuit of excellence. Together, we are on a mission to revolutionise the iGaming world and beyond.

By joining Derivco, you will have the opportunity to contribute to our vision, to shape the future of technology, and to be part of a team that is setting the standard for what's possible. Come and join us on our journey to be
_the_
- _formidable next generation tech company, and together, let's create a future beyond imagination.

We are seeking a skilled and experienced IT Team Manager to lead our IT Software Engineering team here at Derivco. As the Service Owner in the New Business space, your primary responsibility will be to support the integration of new Operators by ensuring efficient and effective service delivery. You will directly manage a cross-functional team, aligning with industry standards and organizational goals.

Key Responsibilities:
Team Management:

- Lead and guide the team to achieve service objectives.
- Develop individual training and career development plans for team members to enhance their skills for current and future services.
- Collaborate with team members to set performance goals and measures.
- Facilitate mentoring and coaching within the team.
- Manage team budgets effectively.

Strategic Objectives Alignment:

- Set and achieve delivery and quality objectives.
- Ensure service alignment with greater organizational goals.
- Understand and support benefits realization within your area of delivery.

Service Execution and Management:

- Proactively engage with customers to continuously improve service delivery.
- Maintain up-to-date knowledge of relevant services, products, and technical advancements.
- Prioritize and plan service delivery, including the implementation and management of Service Level Agreements (SLAs).
- Establish and review processes, procedures, and efficiency objectives, ensuring adherence.
- Provide transparent and proactive communication regarding any failures within your service.

Consulting and Advising:

- Provide expert consultation and advice within your relevant service area.

If you are a proactive and experienced people first leader with a strong background in IT operations, and you are passionate about driving service excellence in the software industry, we would love to hear from you. Join our team and contribute to the successful integration of new Operators while supporting the overall growth of our organization.


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