Service Owner

4 months ago

Isle of Man, United Kingdom Derivco Full time

Employment Type: Permanent

Derivco is boldly leading the way as a next generation tech company. With a vision to become the formidable force in the tech industry, we are constantly pushing the boundaries of innovation to create cutting-edge solutions that set new standards.

Our team of over 2000 global experts is made up of trailblazers who embody our core values of creativity, passion, and a relentless pursuit of excellence. Together, we are on a mission to revolutionise the iGaming world and beyond.

By joining Derivco, you will have the opportunity to contribute to our vision, to shape the future of technology, and to be part of a team that is setting the standard for what's possible. Come and join us on our journey to be
_the_
- _formidable next generation tech company, and together, let's create a future beyond imagination.

The Service Owner will lead the team to support global product updates and service availability in a client-centric environment. Focusing on quality and innovation, ensuring the commercial context of any releases are clearly defined and understood by the team.

**Responsibilities**:
The Service Owner is accountable for the following:

- Managing a team of highly skilled Software Engineers.
- Successfully leading software release management through effective deployment, communication and adherence to guidelines. Ensuring processes are in place to continually analyse and improve release management strategies and KPI’s.
- Create and enhance the service culture of Derivco International by thorough, efficient release management procedures. Responsible for the communication of all pertinent information including the impact, solution, duration, commercial benefit of any release to internal stakeholders and the customer.
- Successfully completing projects through efficient collation of information, product understanding, allocation of people resource and communication.
- Ensuring all new products and services can be monitored, minimizing the impact of irrelevant and false alerts and ensuring that only valid critical alerts are captured and alerted on.
- Making sound commercial decisions when providing solutions through the creation and referencing of core release management analytics, regular change audits and effective.

What you need to succeed

Knowledge and Experience:

- Significant experience and domain knowledge within a technology or iGaming organization.
- A proven track record of managing a technical team of Software Engineers.
- Knowledge of DevOps best practice.
- High attention to detail.
- An emphasis on excellent customer service and communication skills.
- Ability to manage multiple deadlines and perform well under pressure.
- Root Cause Analysis
- Ability to identify key areas for automation and innovation.
- Implementation of Preventative Measures
- Ability to lead a group of engineers in order to grow a talented, motivated and professional team.
- Strong interpersonal and organizational skills
- Strong work ethic with an emphasis on teamwork.
- Project Planning and Delivery.

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