Technical Support

3 months ago

London, United Kingdom MachineMax Full time

Overview:
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MachineMax is a game changing construction tech start-up that is positioned to disrupt and transform the construction and mining industry. Far from your typical start-up, MachineMax has been incubated with a fortune 50 corporate partner. At the heart of it, we are a technology company. If you like working with an exciting team that is working on cutting edge technologies to make an impact on millions of users globally then this is the role for you.

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Job Summary:
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**Responsibilities**:
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- Research and Development of new hardware and connected sensors/ accessories
- Bench and field-testing new hardware.
- Supporting R & D POC’s - regularly checking data against validation requirements & being first point of contact with customer technical departments during R& D POC’s.
- Writing of technical specification and installation manuals / guidelines
- Dealing with HW suppliers during R & D process
- Become an expert in the MachineMax sensors and hardware solutions.
- Providing technical support and training to field engineers
- Providing technical support to customer queries
- Identify and troubleshoot issues with GPS navigation devices, platform software, and equipment and provide possible solutions in a timely manner.
- Help customers through the setup and onboarding process of our products.
- Assist in managing and maintaining contact with clients in addition to documenting and escalating issues as needed.
- Understand client needs and provide technical training as needed.
- Work with internal teams to improve the quality and performance of products.Requirements:

- Technical mindset with the ability to understand various technologies.
- Ability to learn and pick up technical concepts and products quickly.
- Comfortable with using software programs and platforms to assess and monitor hardware and produce reports thereon.
- A customer-centric approach with a strong desire to improve, grow and embed customer relationships especially during POC phases
- Strong organization and communication skills
- Creative thinker when it comes to problem-solving.
- Ability to work closely with different roles within the business.
- Two or more years in technical customer support or technical support
- Bachelor's degree in a technical or relevant field, or equivalent work experience.
- Familiarity with SaaS preferred.
- Experience with telematics or GPS location tracking technology is a plus.You are:

- Analytical thinker
- Willingness to travel across the UK and Europe
- Comfortable working in a changing environment
- Curious, ambitious and a team player
- Desire to grow in the role by learning on the job.
- Familiar with telematics technology and the ability to comprehend technical information.
- Knowledge of GPS location tracking, wireless networks, and data management systems.
- Excellent verbal and written communication skills, including the ability to break down technical terminology to customers who are not technically inclined.
- Familiarity with various CRM tools, such as HubSpot.
- Ability to multitask, handle difficult clients, and adaptable to different communication styles.
- Problem-solving skills - Identifying concerns, troubleshooting, and identifying potential solutions.
- Attention to detail in documentation and follow-up.

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Our Benefits:
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- We really value the personal development of our team and focus heavily on enabling opportunities for growth.
- A co-working office space in London Bridge
- Flexible working between the office and home
- 30 days holiday
- Private healthcare
- Life Assurance
- Group Income Protection
- Group Critical Illness
- Pension
- Engagement and wellbeing events

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