Client Service Advisor

2 months ago


Lancaster, United Kingdom HiR App Pty Ltd Full time

**Ignite provides business development and client relationship services to partners in the legal sector.**

**Joining our dynamic team in Lancaster as a Client Services Adviser, you will be crucial in generating new clients and managing relationships within our thriving contact centre.**

**What You Bring**:

- A positive outlook on life, empathy, and the ability to handle challenges.
- Exceptional interpersonal skills to build rapport with customers.
- Previous B2B experience with a proven track record of success in a similar role.
- A self-starter mentality and a strong team player with excellent organizational skills.
- The ability to communicate complex solutions clearly and understandably.
- Confidence to proactively reach out to qualified leads via phone calls.

**Your Role**:
As a Client Services Adviser, you will be based in our Lancaster office, where comprehensive training and ongoing support will be provided.

**Your primary responsibilities will include**:

- Receiving inbound and making outbound calls.
- Explaining our services to potential clients.
- Determining whether clients have a case.
- Securing permission for us to act on their behalf.
- Collecting and organizing all necessary documentation to create a Packaged Case.
- Collaborating with the wider team to ensure smooth processes.
- Meeting and exceeding performance KPIs.
- Professionally communicating the process to clients.
- Representing our and our partners' businesses effectively.

**What We Offer**:

- Fantastic, uncapped commission structure with a realistic OTE of approximately £30,000.
- A supportive team environment with room for growth; we aim to expand our team from 6 to a maximum of 10 members.
- Reporting to the Call Centre Manager.
- Working hours: Monday - Friday, 9am - 5pm, with the flexibility of working 1 day from home.

**About Ignite Group Services**:
Ignite Group Services is committed to revolutionizing the legal sector by embracing innovation and a unique approach. With over 80 team members across three locations - Lancaster, St Helens, and Manchester - and strategic partnerships across the UK, we are poised for rapid growth. We serve a diverse client base and are expanding into the financial sector.

Our group of companies, including Justizia, Hattons Law, Sandstone Legal, and Case to Answer, are well-funded by private equity and offer ample opportunities for professional development, including CPD and professional qualifications. Join us to advance your career in a dynamic and evolving environment without being pigeonholed.

If you are enthusiastic about joining a forward-thinking team in the legal sector and have the skills to make a significant impact, we encourage you to apply. Ignite Group Services offers a generous benefits package, competitive remuneration, and the chance to be part of a growing success story.

Don't miss this opportunity to ignite your career

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Lancaster: reliably commute or plan to relocate before starting work (required)

**Experience**:

- B2B Customer Service: 1 year (preferred)
- B2B sales: 1 year (preferred)

Work Location: In person


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