Head of Transformation

2 months ago

London, United Kingdom HSBC Full time

-Job description

Head of Transformation & Change - Service Management

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 20nn and beyond, we are currently seeking an experienced Head of Transformation & Change - Service Management to join HSBC Technology.

Role purpose (overall high level summary of the role)

The ‘Transformation & Change Lead - Service Management’ is responsible for providing leadership for Transformation & Change capability within CTO.

Reporting to the CTO Head of Service Management the role will work to ensure world class technology solutions that enable business success by leading strategy and delivery for Transformation & Change platform.

Managing a direct team and budget of circa 28 resources, the role will support the outcomes of Vision ‘27 across Speed, Scale & Resilience whilst accelerating the build out and development of a world-class CTO capability that attracts, nurtures and retains talent.

The person in this role will be commercially astute, an excellent communicator and able to partner strongly with executive level business stakeholders (Group General Managers and their teams). They will work with business leaders to define technology strategies, create new solutions and drive a culture of continuous improvement. They will also be partnering with other DBS and IT counterparts, at various executive levels of the organisation including in-country leadership (CEO, COO, CIO).

Principal Responsibilities:

- Execute all assigned programmes across Vision 27, Service Sustainability Portfolio (SSP) and CTB / Special Projects aligned to the banks standard framework (HCL)
- Identify opportunities for transformation and lead cross-functional teams in implementing innovative solutions to improve business processes and customer experience.
- Develop and implement change management plans to ensure successful adoption of new technology solutions across the organization.

Collaborate with business leaders and stakeholders to ensure that technology initiatives align with business priorities and objectives.
Provide thought leadership on emerging technology trends and their potential impact on the financial industry.
- Build and maintain relationships with external partners and vendors to identify potential solutions and collaborate on transformation initiatives.
- Develop metrics to track the success of transformation initiatives and report progress to senior leadership.
- Mentor and lead a team of change management professionals to deliver successful transformation initiatives.
- Develop and maintain a comprehensive understanding of the bank's technology landscape and identify areas for improvement and optimization.
- Collaborate with other technology leaders within the organization to develop and implement technology standards, policies, and procedures
- Work with project managers to ensure that transformation and change initiatives are delivered on time, within budget, and with high quality.
- Manage risks and issues related to transformation and change initiatives and develop mitigation strategies as needed.
- Conduct regular assessments of the effectiveness of transformation and change management processes and make recommendations for improvement.
- Ensure that transformation and change management plans are aligned with regulatory requirements and industry best practices.
- Provide regular updates and reports on the status of transformation and change initiatives to senior leadership.
- Foster a culture of innovation and continuous improvement within the technology organization.
- Develop and maintain relationships with external organizations, industry associations, and other relevant stakeholders to stay informed of industry trends and best practices.

Provide guidance and support to business units and departments on technology-related transformation and change initiatives.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Leadership and Strategy Responsibilities
- Lead the Transformation & Change Platf

  • Head of Transformation

    2 days ago

    London, United Kingdom London Borough of Hounslow Full time

    **Salary** £68,439 - £81,815 per annum **Package** Permanent, Full -Time 36 hours week. **Date posted** 03/06/2024 **Job reference** R0006514 **About us at Hounslow** We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good...

  • Heads of Service Transformation

    1 day ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - London, West Midlands City/Town 1 - Burton-upon-Trent, London Building/Site 1 - 102 PETTY FRANCE LONDON, SW1H 9AJ,...

  • Heads of Service Transformation

    18 hours ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - The national salary range is £54,358 - £61,585, London salary range is £58,847 - £66,670. Your salary will be dependent on your base location Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - London, West Midlands City/Town 1 - Burton-upon-Trent, London Building/Site 1 - 102 PETTY FRANCE LONDON, SW1H 9AJ,...

  • Head of Transformation

    1 month ago

    London, United Kingdom La Fosse Associates Full time

    Location: London - Sector: Change and Transformation - Job type: Permanent - Job functions: Digital Transformation - Salary: £82000 - £100000 per annum + Additional Benefits - Contact: Rachel Rocco Appiah - Job ref: 30032023HoTr_1680166862 - Published: about 3 hours ago - Expiry date: 2023-05-11 - Startdate: ASAP **Job Title**: Head of...

  • Head of Transformation

    2 months ago

    London, United Kingdom Altum Consulting Full time

    A brilliant and renowned UK charity, focussed on supporting and developing some of society's most vulnerable people, is in need of a Head of Transformation to manage it through a period of positive change including an investment in the fundraising team and a new direction in terms of the services it offers. The role will involve setting up reporting for...

  • Head of Transformation

    3 weeks ago

    London, United Kingdom Altum Consulting Full time

    Job Description A brilliant and renowned UK charity, focussed on supporting and developing some of society's most vulnerable people, is in need of a Head of Transformation to manage it through a period of positive change including an investment in the fundraising team and a new direction in terms of the services it offers. The role will involve setting...

  • Head of Transformation

    2 weeks ago

    London, United Kingdom Altum Consulting Full time €90,000

    Job Description A brilliant and renowned UK charity, focussed on supporting and developing some of society's most vulnerable people, is in need of a Head of Transformation to manage it through a period of positive change including an investment in the fundraising team and a new direction in terms of the services it offers. The role will involve setting...

  • Head of IT Transformation

    2 weeks ago

    London, United Kingdom BCT Resourcing Full time €850

    Head of Information Security & IT Company leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams, supporting the business to become...

  • Head of IT Transformation

    3 weeks ago

    London, United Kingdom BCT Resourcing Full time

    Head of Information Security & IT Company leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams, supporting the business to become...

  • Head of IT Transformation

    15 hours ago

    London, United Kingdom BCT Resourcing Full time €850

    Head of Information Security & IT Company leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams, supporting the business to become...

  • Head of IT Transformation

    18 hours ago

    London, United Kingdom BCT Resourcing Full time €850

    Head of Information Security & IT Company leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams, supporting the business to become...

  • Head of IT Transformation

    2 weeks ago

    London, United Kingdom ZEREN Full time

    We are currently executing an exciting search for a global PE backed mission driven organisation that is actively seeking a Global IT Leader to join the team in the UK. With 35,000+ distributed users, this is a real story of transformation, scale and international remit. Have a domestic focus in the UK, and will also be in charge of broadening the scope...

  • Head of IT Transformation

    1 week ago

    London, United Kingdom BCT Resourcing Full time

    Head of Information Security & IT Company leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams, supporting the business to become ISO27001...

  • Head of IT Transformation

    1 week ago

    London, United Kingdom Oliver James Associates Ltd. Full time

    Head of Information Security & IT - Up to £850 Inside IR35 Oliver James' leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams,...

  • Head of IT Transformation

    1 week ago

    London, United Kingdom Oliver James Associates Ltd. Full time

    Head of Information Security & IT - Up to £850 Inside IR35 Oliver James' leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams,...

  • Head of IT Transformation

    19 hours ago

    London, United Kingdom Oliver James Associates Ltd. Full time

    Head of Information Security & IT - Up to £850 Inside IR35 Oliver James' leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams,...

  • Head of IT Transformation

    22 hours ago

    London, United Kingdom Oliver James Associates Ltd. Full time

    Head of Information Security & IT - Up to £850 Inside IR35 Oliver James' leading financial services client is currently looking for a dynamic Head of Information Security and IT to join the business through a period of transformation. You will be focusing across maintaining and developing both the Information Security and IT Engineering teams,...

  • Head of Transformation

    5 days ago

    London, United Kingdom Aviva Full time

    Head of Transformation Salary national £120,000 London £140,000 We have a unique opportunity for an outcome focussed, commercial and financially astute individual to join us and lead a team of transformation specialists. The Head of Transformation Delivery will be passionate about our portfolio and programmes, ensuring that initiatives are shaped,...

  • Head of Customer Transformation

    1 month ago

    London, United Kingdom Digital Waffle Full time

    **Head of Customer Transformation**: **Job details**: - Posted 10 November 2023 - Salary £100000 - £110000 per annum - LocationLondon - Job type Permanent - Discipline Infrastructure - ReferenceZJ-57-5 - Contact NameZak Jones **Job description**: **Job Title**:Head of Customer Transformation/Migration **Location**:London, UK (90%...

  • Head of HR Organisation and Transformation

    3 hours ago

    London, United Kingdom Mays Region - Modern Woodmen of America Full time

    Position Title: Head of HR Organisation and Transformation Location: UK Position Summary: We are seeking a highly skilled individual to join our team as an HR Transformation and SAP Operations Lead. The successful candidate will be responsible for driving HR transformation initiatives, including the digitalization of HR processes for our 30,000+...